Medical Services Implementation Lead
International SOS
Total years of experience :13 years, 9 Months
▪ Ensure that relationships are established and managed successfully with clients
▪ Examine the customer's business processes and determine which product is best suited to
their needs
▪ Establish, configure, and test customer instances to ensure proper functionality
▪ Plan the implementation strategy taking into account the timelines, impacts, and risks
involved
▪ Ensure appropriate standards are followed and requirements are gathered
▪ Ensure that tasks and statuses are reviewed on a regular basis
▪ Coordinate with internal and external stake holders to facilitate the smooth
implementation of the project
▪ Convert and standardize data for data migration from old system to the new system
▪ Create and maintain project documentation for tracking
▪ Train the customers on new products and features that fits their requirements
▪ Manage project timelines and report risks if any
▪ Provide support to the customers and then transition the project to the support team
▪ Analyzed the business needs to transform into bespoke business solutions.
▪ Managed requirements and categorized them based on business line.
▪ Conducted interviews and meet ups for collating business requirements.
▪ Provided advice on new initiatives or technologies that could have an impact on the
Organization’s future success.
▪ Assisted organizations to meet digital platform compliance.
▪ Provided roadmap/requirements baseline, prioritized project items and synchronized
with cross-functional teams.
▪ Facilitated various Agile processes such as Release Planning, Backlog Refinement.
▪ Conducted Sprint Planning, Sprint Reviews, Daily Stand-ups.
▪ Ensured the user stories are created and ready for the development team.
▪ Partnered with developers, translating requirements, and designing a plan for iterative
releases.
▪ Created and maintained user guides and product requirement document.
▪ Analyzed and evaluated the current business processes and identified areas of improvement
▪ Identified business opportunities across different business verticals for cross-sell
▪ Provided market analysis to drive product roadmap
▪ Kept the big picture vision highly available
▪ Presented ideas and findings in meetings
▪ Created product plans based on business and customer requirements
▪ Drove the progress of a roadmap to accomplish strategic short and long term goals
▪ Provided roadmap/requirements baseline, prioritized project items and synchronized with cross-functional teams
▪ Facilitated various Agile processes such as Release Planning, Backlog Refinement, Sprint Planning, Sprint Review, Daily Stand-up
▪ Communicated with all areas of the company providing training and education for product releases
▪ Collaborated with developers and scrum masters to determine time estimates, to calculate the total number of hours that the team will require to complete the Sprint
▪ Ensured the user stories are created and ready for the development team
▪ Partnered with developers, translating requirements and designing a plan for iterative releases
▪ Created and maintained user guides and product requirement document
▪ Developed quality measures and procedures for improving bug testing and reporting
▪ Tracked progress towards the release of the product
▪ Worked closely with senior management, partners, clients and technicians
▪ Attended the kickoff calls with all the stakeholders of the project
▪ Identified different key stakeholders of the project and communicated with them for
gathering requirements
▪ Analyzed the requirements and transitioned the same to the development team for
further reviews, if any
▪ Performed gap analysis for existing interfaces
▪ Upgraded the existing ConnectR and Rhapsody interfaces for ADT, SIU, ORM, ORU in
client’s Test and Live environments and documented the interface customizations if
any
▪ Upgraded Stored procedures and XMLs related to interfaces, to the latest version of
Touchworks Application
▪ Conducted weekly calls with the key stake holders to help everyone understand the
progress of the project
▪ Provided support for issues on interfaces throughout the project
▪ Worked on EMR issues and resolved the same
▪ Worked on interface related issues and resolved the same
▪ Worked on DB to extract data, based on requirements
▪ Worked with client and project managers to gather requirements
▪ Analyzed and developed reports based on client requirements
▪ Conducted sessions on HL7 segments
▪ Worked on user access-related queries
▪ Trained the team on eCW interfaces such as ADT, SIU, ORM and ORU messages
▪ Delivered weekly and monthly reports to client
▪ Worked directly with project managers to enhance the interface architecture
▪ Identified key stakeholders
▪ Facilitated weekly meetings with the stakeholders to document requirements
▪ Implemented HL7 based custom and standard Practice Management(ADT, SIU and DFT)
modules
across practices
▪ Analyzed and documented functional requirements for custom interfaces
▪ Performed gap analysis of existing system with that of the desired systems
▪ Created implementation documents based on the interfaces which are implemented
▪ Implemented and configured Progress notes interfaces for EMR application
▪ Provided support during the implementation phase
▪ Implemented Lab and Rad interfaces like Quest, LabCorp, BioReference and Advocate
▪ Developed queries for patient extractions and appointment extractions
▪ Worked on the following interfaces: Athena ADT SIU Out and DFTIn, Toledo
Custom interfaces, Femwell Custom Interface, Kalispell Regional medical Center Custom
interface
▪ Coordinated with the clients and prepared compendiums
Completed Bachelor's of Science in Information Technology