Rohit Rai

• Lead the companys commercial growth, operational strategy, and business expansion through strategic planning, business development, and customer-focused service delivery.

• Oversee end-to-end business operations, commercial strategy, and organizational performance, leading a team of 25+ employees while driving customer acquisition and operational excellence.

• Develop and execute sales strategies, strategic partnerships, and lead generation initiatives to strengthen market presence and drive sustainable business growth.

• Monitor operational KPIs, sales performance, productivity, customer satisfaction, and revenue performance to consistently achieve business objectives and monthly targets.

• Lead business transformation and continuous improvement initiatives through process
optimization, quality enhancement, corrective actions, and operational efficiency improvements.

• Prepare executive reports, KPI dashboards, operational performance reviews, and strategic recommendations to support informed decision-making and business performance.

• Provide strategic consultation and oversee complex immigration and documentation cases, ensuring compliance, quality, and exceptional client service.

• Build and maintain long-term relationships with clients, partners, and stakeholders, driving referrals, repeat business, and customer retention.

• Improved client conversion by 60% while maintaining 95%+ customer satisfaction through customer-centric service, process optimization, and operational excellence.

• Generated AED 2-2.5 million in annual consultancy revenue through sales growth and business
expansion initiatives.

• Achieved monthly operational revenue targets exceeding AED 200K while driving branch
profitability and operational performance.

• Expanded consultancy operations from one branch to three GCC markets through strategic
planning and market development.

• Managed cross-functional teams of sales consultants, case officers, and operational support staff, ensuring productivity and service excellence.

• Led client consultations, sales strategies, and relationship management initiatives, improving
client conversion by 60% through sales process optimization.

• Supervised immigration application processing, documentation review, compliance, and case
management to ensure quality and timely service delivery.

• Led recruitment, onboarding, staff training, performance management, and employee
development to build high-performing teams.

• Delivered an average annual business growth of 30% through customer acquisition and market
expansion strategies.

• Managed immigration and visa processing across multiple destinations, ensuring accurate
documentation, regulatory compliance, and timely application submissions.

• Supervised junior team members, coordinated workflow, and provided end-to-end client support, resolving documentation and operational issues efficiently.

• Processed 10, 000+ immigration and visa applications while maintaining high standards of
quality, compliance, and customer service.