Rohit Sharma

• Facilitate operations for both retail and ecommerce. New product launches for Dell
India & EU ensuring catalog accuracy across multiple international markets.
• Initiated a process improvement project that reduced turnaround time (TAT) by 66%,
significantly increasing overall team efficiency.
• Acted as a program lead for the implementation of a new pricing strategy across the
product line for two countries.
• Price monitoring (Post sale) activity to prevent revenue leakage.
• Perform in UAT on new website enhancements, tool features & track the defect until
closure
• Managed sprints, retrospectives, and stakeholder updates, improving cross
functional collaboration and delivery velocity.
• Maintain reporting frameworks that provide leadership regular insights to KPI
metrics (SLA, AHT, Velocity etc)

Revenue Protection & Governance
• Spearheaded fee error detection initiatives to prevent revenue leakage introduced
monitoring processes for consistent oversight.
• Responsible for auditing refund tools and SOPs to improve governance.
• Owned seller subscription policy revisions to minimize system abuse, aligning
business processes with compliance standards.
Operations & Development
• Led a 4-member team in developing a Machine Learning model to solve catalog
product misclassification, resulting in improved data accuracy.
• Developed payment tool to reduce turnaround time for seller refunds.
• Created SOPs, RCA reports, and process documentation to drive operational
excellence & consistency.