Rojainie Paguirigan

Accomplishment:

Played a key role in enhancing executive efficiency by revamping administrative workflows, implementing digital tools for scheduling and task management, and proactively handling travel, communications, confidential matters and directly supporting and reporting to the company’s General Manager.

• Oversee the executive’s calendar, including scheduling appointments, meetings, and reminders.
• Arrange travel logistics such as flights, accommodations, and detailed itineraries.
• Draft, revise, and format reports, documents, and presentations.
• Manage incoming calls and emails, ensuring timely response and prioritization.
• Organize and maintain digital and physical filing systems and records.
• Assist with financial tracking, including preparing and submitting expense reports.
• Coordinate the planning and execution of special projects and company events.
• Handle a variety of general administrative and office management tasks.
• Serve as a point of contact between the executive and internal/external stakeholders.
• Attend meetings and take detailed minutes when required.
• Conduct research and compile information to support decision-making.
• Track deadlines and help manage shifting priorities to ensure timely follow-up.
• Provide personal assistance, including running errands or handling private matters as needed.

Accomplishment:

Successfully streamlined the order processing system, played a key role in coordinating between sales, logistics, and export teams to ensure timely deliveries and a notable increase in customer satisfaction. Additionally, provided direct reporting to the Director / Regional Head of the company.

• Receive and process all sales orders, ensuring accuracy, issuing invoices, maintaining sales records, and compiling monthly reports.

• Prepare Order Intake and Delivery Reports.

• Collaborate with mill and logistics teams to ensure timely delivery of orders.

• Understand trade terms and ensure secure payment collection before delivery.

• Send Proforma invoices to customers and request payment.

• Provide shipping instructions to the mill team.

• Review and confirm Bill of Lading (BL) drafts for replenishment shipments.

• Follow up with the Shipping Documentation team for invoice and delivery order (DO) verification.

• Send Commercial invoices and DOs to customers.

• Send DOs and release instructions to the warehouse provider.

• Verify and forward the warehouse provider's invoices to the export team for payment requests.

• Assist customers with inquiries or requests related to orders and required certificates.

• Proficient in using Citrix systems for virtual desktop and application management.

• Perform additional /ad-hoc duties as and when requested by the supervisor or line manager.

Accomplishment:

First point of contact for our customers, offering outstanding service and support. Tasked with managing inquiries, addressing issues, and ensuring customer satisfaction through excellent communication skills, attention to detail, and a customer-centric approach. Additionally, reporting directly to the Founder and CEO of the company.

• Provide prompt and professional assistance to customers via phone, email, and live chat.

• Proficient in utilizing Shopify platform for e-commerce operations, such as product management and website customization, among other tasks.

• Address customer inquiries, resolve issues, and provide accurate information about products or services.

• Process customer orders, returns, and exchanges efficiently and accurately.

• Keep detailed records of customer interactions, transactions, comments, and complaints.

• Work closely with other departments to relay customer feedback and contribute to continuous improvement initiatives.

• Uphold a positive and professional image of the company in all customer interactions.

• Assist with other administrative tasks as needed.

Accomplishment:

Provides secretarial and technical support for a company's sales department reporting to a Branch Manager. Enthusiastic professional with a keen interest in collaborating and working in teams to derive the best possible output.

• Handle communication channels of the organization in a fluent and efficient manner.
• Communicate fluently in telephonic conversations by adhering to organizational ethics and protocols.
• Facilitate visitiors by guiding them to the respective destination in the company.
• Coordinating the sales team by filing important documents and communicating relevant information.
• Provide technical support to the sales team in preparing quotations, invoices, purchase orders, etc.
• Responsible and knowledgeable in preparation of technical / material submittals required by Client / Main Contractor.

Accomplishment:

Provides sales and technical support for a company's sales department reporting to Director - Business Development. Coordinate on technical and administrative project matters and information system to support functional framework of project activities.

• Provide multi-task services of an administrative assistant in addition to roles of Sales Assistant / Coordinator.
• Administer and register of all required information.
• Dealing with public and private enquiries and feedback.
• Knowledgeable and ensure Request for Quotation’s (RFQ) to suppliers are performed, documented and accurate.
• Assist procurement team with all necessary technical inputs to facilitate award of procurement and subcontract packages.
• Involve in technical clarifications as required.
• Preparing presentations and project updates.
• Supporting venues in company registration processes, Pre-qualifications and Tender Documentation for submissions.
• Coordinate with project coordination team members, vendors and subcontractors with regards to workability and constructability.
• Maintaining and developing good working relationships with company’s customers, vendors and subcontractors about projects, expectations and goals.
• Contributes to the overall business revenue by identifying opportunities to promote products and services to clients.
• Perform and carry out other duties as instructed / assisting in large schemes as part of a team.

Accomplishment:

Provide personal administrative support to management and the company through conducting and organizing administrative duties and activities including receiving and handling information.

• Establish work procedures and schedules, keep track for related architectural and project design in doing and preparing submission requirements at Dubai Civil Defense and Dubai Municipality.
• Handle project documents, effective filing system and database for drawings, procedures and processes.
• Enhanced project meeting coordination and minute’s management of the company.
• Coordinates with the clients, sub-consultants and contractors and with other companies for related project activities.
• Maintain administrative planning system, relevant reporting to management and financial information.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Communicate and provide information by relevant methods internally and externally to assist and enable organizational operations and effective service to connect groups.

Accomplishment:
* Determination and support company operation with an uninterrupted flow of products.
* Capable to analyze problems and adopt an effective course of action.
Page | 3Rojainie Garcia Paguirigan
* Supported evaluation lots by tracking, processing, pushing and monitoring lots to meet critical
timelines.
* Responsible for effectively present information and response to the questions of customer as well as
maintaining good customer relationship.
* Strictly applying company Quality Policy to meet the standard of customer like INTEL, SONY,
TOSHIBA and FUJITSU.
* Keep ISO Standard compliant in all fronts.

Achieved Level 6 Statistical Process Control for Diepure process at Dieprep SPC Team.
* Enhanced the good housekeeping / 5S of the company and eliminated audit findings and issues by
initiating and institutionalizing label for production rejects and engineering lots, resulting in zero
rejects.
* Shared and implemented ideas to the company idea system to eliminate damaged products and
lessen additional process inputs in the production area.
* Constantly upgraded my skills by volunteering for various training program to improve job knowledge.
* Significantly produced output exceeding the required commitment per shift while maintain good
quality indicators that resulted in improving quality yield by 99.99%.
* Consistent recipient of perfect attendance awards and other incentive programs.