كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
Reham Hesham, Corporate Collection Team Leader

Reham Hesham

Corporate Collection Team Leader·Telecom Egypt

المملكة العربية السعودية

بكالوريوس, Business Law

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 10 أشهر

Corporate Collection Team Leader

يناير 2022 - أكتوبر 2025

Telecom Egypt

مدينة 6 أكتوبر، مصر

يناير 2022 - أكتوبر 2025

• Manage and monitor the corporate and consumer accounts receivable
portfolio to ensure timely collection of payments.
• Develop and implement effective collection strategies for high-value and
overdue accounts.
• Communicate with clients via phone, email, and in-person meetings to follow
up on outstanding invoices.
• Negotiate payment arrangements and settlements in line with company
policies.
• Collaborate with cross-functional teams including Sales, Finance, Accounts
Receivable (AR), Legal, Support, and Risk Management to resolve client
disputes and collection-related issues efficiently.
• Serve as the primary liaison between Risk Management and the Process
Team, ensuring smooth communication and alignment on operational
priorities.
• Own and manage sensitive reporting and analytical tasks, covering key
performance indicators such as:
◦ Productivity
◦ Quality Assurance
◦ Collection Rate
• Develop and oversee action plans for overdue accounts, ensuring timely
execution and issuing notifications prior to initiating dunning actions.
• Manage the ticketing system SLA, ensuring service requests are addressed
within agreed timelines and quality standards.
• Prepare regular reports on collection performance, outstanding balances, and
risk analysis.
• Ensure compliance with relevant laws, regulations, and company credit
policies.
• Mentor and guide junior collection staff.

مجال الشركة:
الاتصالات والشبكات

Collection team leader

يناير 2018 - أكتوبر 2025

WE - Telecom Egypt

مدينة 6 أكتوبر، مصر

يناير 2018 - أكتوبر 2025

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الخدمات المساندة

Consumer Collection Specialist

يناير 2020 - يناير 2022

WE - Telecom Egypt

مدينة 6 أكتوبر، مصر

يناير 2020 - يناير 2022

• Contact consumers via phone, email, and SMS to follow up on overdue
payments.
• Negotiate repayment terms and settlements in line with company guidelines.
• Record and update customer interactions and payment commitments in the
system accurately.
• Identify and escalate high-risk accounts to the relevant departments.
• Coordinate with the Customer Service team to resolve disputes and billing
issues.
• Prepare daily and weekly reports on collection activities and payment
performance.
• Ensure compliance with debt collection regulations and internal procedures.

مجال الشركة:
الاتصالات والشبكات

Call Center Agent(GSM and Technical ADSL)

يناير 2018 - يناير 2020

WE - Telecom Egypt

مدينة 6 أكتوبر، مصر

يناير 2018 - يناير 2020

• Answer incoming calls and respond to customer requests regarding GSM and
ADSL services.
• Troubleshoot and resolve technical issues related to ADSL connections and
mobile network services.
• Provide accurate information on products, services, and billing inquiries.
• Escalate unresolved issues to the appropriate support teams while ensuring
proper follow-up.
• Record customer interactions, complaints, and technical reports in the system.
• Guide customers through service activation, configuration, and troubleshooting
steps.
• Meet performance targets related to call handling, resolution time, and
customer satisfaction.

مجال الشركة:
الاتصالات والشبكات

Sales Representative

يناير 2015 - ديسمبر 2017

Vodafone Egypt:

مدينة 6 أكتوبر، مصر

يناير 2015 - ديسمبر 2017

• Engage customers to identify their needs and recommend tailored Vodafone
solutions, including mobile devices, internet packages, and accessories.
• Execute in-store sales transactions, activations, renewals, and service
upgrades accurately and efficiently.
• Maintain up-to-date knowledge of Vodafone products, services, promotions,
and competitor offerings.
• Provide after-sales support and resolve customer concerns promptly to ensure
satisfaction and loyalty.
• Contribute to visual merchandising, ensuring product displays meet brand
standards.
• Consistently achieve and exceed monthly sales and performance targets.

مجال الشركة:
الاتصالات والشبكات

Call Center Team Leader ADSL

يناير 2014 - يناير 2015

Vodafone - Egypt

مدينة 6 أكتوبر، مصر

يناير 2014 - يناير 2015

• Lead, mentor, and motivate a team of ADSL technical support agents to
achieve performance, quality, and customer satisfaction targets.
• Monitor daily operations, handle escalated technical issues, and ensure
prompt resolution in line with Vodafones service standards.
• Conduct regular coaching sessions, performance reviews, and training to
enhance technical knowledge and soft skills.
• Analyze performance reports to identify trends, challenges, and areas for
improvement.
• Collaborate with cross-functional teams to escalate complex cases and ensure
seamless service delivery.
• Implement process improvements to enhance efficiency, reduce handling time,
and improve first-call resolution rates.
• Ensure compliance with Vodafone policies, procedures, and service level
agreements (SLAs).

مجال الشركة:
الاتصالات والشبكات

Call center Agent

يناير 2013 - يناير 2014

Vodafone - Egypt

مدينة 6 أكتوبر، مصر

يناير 2013 - يناير 2014

• Handle inbound calls to provide information, resolve issues, and process
service requests.
• Assist customers with billing inquiries, account updates, and plan
modifications.
• Troubleshoot basic mobile and network-related problems, escalating complex
cases when necessary.
• Ensure high levels of customer satisfaction through professional
communication and problem-solving.
• Meet and exceed performance KPIs, including average handling time (AHT),
first-call resolution (FCR), and customer satisfaction (CSAT).
• Ensure customer information is consistently recorded and updated in
Vodafones internal systems for service quality and follow-up

مجال الشركة:
الاتصالات والشبكات

التعليم

[Cairo University]

يونيو 2012

يونيو 2012

بكالوريوس، Business Law

مصر

Skills

COMPREHENSIVE INCOME
Intermediate
COMPREHENSIVE INCOME
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SALES
Intermediate
SALES
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate

التدريب و الشهادات

الشهادات
International Computer Driving License (ICDL)
English Language Course

الهوايات

  • learning.
  • Swimming,
  • Reading,