Rola Elqassas, Administrator

Rola Elqassas

Administrator

Kids Fantasy Nursery

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, Information Technology
Experience
21 years, 5 Months

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Work Experience

Total years of experience :21 years, 5 Months

Administrator at Kids Fantasy Nursery
  • United Arab Emirates - Abu Dhabi
  • My current job since October 2012

1- Manage and take who;e responsibilities from administrative up to retail.

2- coordinates administrative and marketing activities of the organisation in order to liaise effective on behalf of manager with internal executives and external contacts.

3- Receive and assesses incoming mails and E-mails and as appropriate, responds directly on routine matters, re-direct or puts forward to the MD.

4- Provides administrative services to the Managing Director by attending to routine administrative paperwork; highlight where urgency and risk.

Customer Service advisour at Centrelink
  • Australia
  • January 2002 to August 2011

Taking responsibility for customer relationship management and service,
also undertake order processing, product/data management and general administration.
Demonstrating a proven technical background to assist myself with client requirements.
An Excellent telephone manner.

Customer SErvice Advisor at Australian Human Services (Social Security)
  • Australia
  • February 2008 to January 2010

Undertake order processing, product/data management and general administration.
Demonstrating a proven technical background to assist myself with client requirements
understand the importance of answering promptly clients phones enquiries in a professional manner by listing of what customer asking and responding in clear manner

Education

Bachelor's degree, Information Technology
  • at TAFE NSW
  • June 2007
Diploma, Information Technology
  • at TAFE NSW
  • June 2007

Started With the basics in information Technology by taking the Microsoft office word, access, power point and excel the next semester was about the OHS and the administratioh in an IT environment , also the web designing by learnign how to use the macromedia dreamweaver fireworks and flash .also the java HTML

Specialties & Skills

General Administration
Order Processing
Information Management
Computer kills

Languages

Arabic
Expert
English
Expert