Educational Support Officer
TAFE Digital
Total years of experience :15 years, 10 Months
Provision of educational support for 2 programs:
1. NSW Government funded Skills for Business program training small business and start ups owners in the core skills required to operate successful ventures;
2. Teaching By Distance program to equip potential TAFE Digital teachers with the skills required for effective online teaching.
The role of the Education Support Officer involves a range of activities which directly and indirectly support learning and enhance the education process. These include:
• Develop and implement processes to support the teaching strategy of the teaching section;
• Manage student engagement with their course through course progress follow ups, student survey, assistance with navigation and access to the online learning management system;
• Provide support to students to carry out tasks and understand their learning materials and concepts;
• Work in conjunction with Teachers and other roles as part of a delivery team;
• Provide tutoring support to clients in a range of locations and modes to maintain engagement with the learning program and to build skill and competence as advised by a Teacher;
• Implement the tutoring strategy that has been developed by the Teacher and follow up students to encourage ongoing engagement and motivate and encourage the students to complete their tasks and activities;
• Support Teachers and Head Teachers in meeting ASQA compliance functions including documentation;
• Supplement the teaching activities by providing follow-up instruction as provided by the teacher and opportunities to practise skills;
• Provide tutoring support and feedback by face-to-face contact, email, online or by other mode using a range of media options;
• Provide support to the department and attend meetings as required;
• Carry out administrative functions as required to support the teaching section.
Disability Exam Supervisor / Presiding Exam Supervisor - Casual
• Conduct examinations under conditions prescribed by the University of Sydney’s assessment policies
• Implementation of Academic Integration Plan requirements for students with disability as they relate to assessments/formal exams, ensuring specific adjustments are provided in accordance with individual AIP requirements
Part-time / casual
Duties:
• Provision of academic support to students with disability -
o Academic Reading -
Work directly with a student whose disability is such that reading is not possible, or is so slow the student becomes exhausted from the effort or has to read and re-read the same paragraph many times before they are able to process the information.
o The role of the Academic Reader is to work one-on-one with the nominated student, reading written materials such as a text book, tutorial handouts, journal articles or research papers.
o Academic Notetaking -
Actively listen and think critically, analyse and question the information before selectively transcribing lectures/tutorials notes.
Pay attention to verbal ‘signposts’, repetition, phonological cues (voice emphasis, change in volume, speed, emotion and emphasis), non-verbal cues (facial expressions, hand and body signals) and visuals, which indicate important information / key points
Prepare comprehensive notes from allocated lectures, tutorials and workshops, and upload those notes to the online learning management system (Blackboard)
• Liaise with Academics to effectively support students with disability
• Provide students with disability with practical assistance in science laboratories, clinical or computer labs and outside of classes in the library or other campus venues.
Leading and managing a team of fundraisers and support staff in Sydney, Melbourne and Brisbane
• Support the Board of Trustees to ensure good corporate governance is maintained to fulfil legal/ regulatory requirements including the Australian Council for International Development’s Code of Conduct
• Advocacy and external relations management
• Continuous improvement to systems, processes and procedures
• Strategic HR management
• Change management
• Overseeing fundraising campaign planning and implementation
• Financial management including budgeting and reporting
• Project management (CRM, IT infrastructure, Website development)
• Policy development
• Management of organisational compliance
Deputising for the CEO in his absence
HR -
• HR generalist functions
• Development of position descriptions and job ads
• Staff performance management
• Staff skills gap analysis and development
• Drafting employment contracts in consultation with workplace lawyers
• Staff and volunteers’ recruitment and induction
• Staff on-boarding and off-boarding
• Review and development of HR policies, processes and procedures
• Conflict resolution
• Collaboration with Job Network staff to recruit volunteers participating in the Work for the Dole scheme
• Change management
• HR management information system design (incorporating performance review forms and staff development plan) and project management
Finance -
• Budget management of funds raised for both international and local humanitarian projects
• Operational budget management
• Cash flow management
• Development of fundraising events budget
• Departmental business planning and reporting
• Development/review of finance policies, processes and procedures
• Financial management support to both the Board of Trustees and the CEO
Admin-
• Office administration, support and management
• Effective allocation of financial, physical and human resources
• Manage the creation and production of printed publications & non-printed materials, including graphics design
• Policy, processes and procedures continuous review and improvement
• Customer service and stakeholders’ engagement
• Database / CRM system design and integration project management
• Procurement and resource management
• Management of staff, Board of Trustees and visitors’ travel
• Risk management
• Facilities management (Sydney and interstate offices)
Key achievements -
• Introduced workplace diversity
• Effective conflict resolution during the change management process
• Initiation of key IT projects including HR MIS
Deputising for the Chief Operations Officer/Deputy Director in her absence
Business Manager
• Awarded Outstanding Performance rating for my annual performance review for consecutive years January 2008 - January 2012.
Operational management
• Establish document and records management system in compliance with the University of Sydney’s policies and procedures
• Continuous improvement to administrative and financial processes and procedures for effective outcomes
• Staff and organizational development
• Financial and strategic planning and management
Finance
• Financial management including budgeting, forecasting and reporting
• Production of financial statements for publication in the Annual Report
• Production and presentation of financial reports to the Board and Management Committee
• Work with the Board to achieve good corporate governance
• Design of the Centre’s recordkeeping, reporting, accounting, project management and customer management systems and processes
• Development and continuous improvement to financial processes & procedures in compliance with the University of Sydney’s finance framework and regulatory guidelines
• Staff corporate cards supervision/monitoring
• End of month accounts and accruals reconciliation in compliance with auditors’ requirements
• Provision of strategic advice to the Centre’s senior management, Advisory Board and Management Committee through timely and accurate financial information for decision making
• Negotiation of new business partnerships in collaboration with senior management
• A/P processing, A/R and cashflow management
• Procurement of goods and services and risk management
• Lease management
• Facility management
• Management of travel booking for staff and visiting academics/speakers
• Staff training in University finance policies
• Supervision of administrative staff with finance responsibilities
• Building lasting collaborative relationships with internal and external stakeholders
• Act as authorised signatory for the Centre on a range of financial documents
HR
• Generalist HR tasks including recruiting/contracting casual and fixed-term staff, managing staff leave and employee performance improvement plan
• Workforce planning and budgeting
• Collaborate with University internal recruitment units to recruit students and casual staff
• Ensure business and personal professional developmental objectives are achieved by reviewing staff performance, providing learning opportunities and performance feedback
IT
• Manage the Centre’s information systems including its continuing veterinary education database system for quality control, compliance and continuous improvement
• Ensure that the Information Systems support both the University and the CVE strategic Initiatives
• Develop the Centre’s information security processes and procedures in compliance with the University of Sydney’s policies.
• Ensure the efficient utilisation of IT resources, personnel and equipment across the Centre
• Provide end user support and training
• Supervise IT staff
Key achievements -
• Project management - integration of online learning system (Moodle), Content Management System (Drupal) and CRM database
Faculty of Veterinary Science, University of Sydney Aug - Dec 2012
Lecturer in Financial Management, Principles of Professional Practice Unit
• Lecturing/tutoring third year veterinary students
• Posting and updating of notes and interactive cases on Blackboard
• Topics covered included veterinary industry benchmarking, pricing strategies, financial statements analysis, budgeting and cash flow management.
• With triple majors in HR Management (accredited by the Australian Human Resources Institute (AHRI)), Project Management, and Public Sector Management, this course taught skills in the key fields of business analytics, decision making, ethics, management, marketing and strategy needed to operate in a globalised economy. It also gave a broad and contemporary perspective on management challenges in leading people and making decision
Bachelor of Commerce - University of New England • With major in Accounting accredited with CPA Australia, Chartered Accountants Australia and New Zealand (CA ANZ) and the Institute of Public Accountants (IPA). This course taught me skills in financial and management accounting, business management, ethics, business law and information systems. It also sharpened my interpersonal and communication skills and empowered me to effectively communicate with a broad range of stakeholders. Moreover, it improved my ability to exercise critical thinking and judgement for decision-making and solving problems.
Graduated with Honors Dean's List 1981-1983