Owner-Spa Director
beauty bar
Total years of experience :9 years, 7 Months
• Managing and operating a Spa venue.
• Handling the POS and inventory system
• Handling the hiring and maintain the necessary policies
• Designing and applying marketing strategies to increase sales flaw.
• Maintain the office condition and arrange necessary repairs
• Partner with HR to update and maintain office policies as necessary
• Organize office operations and procedures
• Coordinate with IT companies to facilitate the company’s requirements
• Provide general support to visitors
• Plan in-house or off-site activities, meetings and conferences
-Solve critical store operational problems including customers complaints, in order to ensure operational effectiveness and to increase customers satisfaction. -Assist in recruiting and selecting shop staff by verifying job-fit and team- fit of candidates. -Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards. -Ensure proper implementation of company policies and procedures for operational effectiveness. -Control merchandising of products in order to optimize sales and ensure it is in line with brand image and standards. -Monitor stock levels on a continuous basis, maintain inventories and re- order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times. -Manage the department staff by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achieved. -Run daily department meetings in order to ensure all department activities, objectives and events are properly understood and communicated. -Conduct on-the-job training, demonstration and instruction for existing employees, in order to support their development and ensure the highest standards of performance are achieved. -Prepare management information reports on store performance in order to allow informed decision-making. -Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the shop manpower is effectively matched to operational requirements in a cost effective manner.
