Property Manager
Asteco Property Management LLC
Total years of experience :20 years, 0 Months
■ Oversee the day to day operations of diverse portfolio of individual units in Dubai.
■ Implementation of company systems.
■ Provide daily management of the Properties/Portfolio/Clients, and ensure that the company’s reputation is maintained and enhanced as a high-quality service provider at all times.
■ Ensure that all operating procedures for the Property run efficiently.
■ Makes certain tenants adhere to the terms of lease contracts that are entered into.
■ Negotiates rentals and renewals in accordance with RERA Tenancy Laws.
■ Employ or contract services from subcontractors.
■ Maintain relationships with Jointly Owned Property Managers to assist in facilitating move in/out processess, maintenance access, service charge payments and fund transfer to Clients.
■ Maintain ongoing knowledge in relation to application/cancellation policy and process for Utility connections for and on behalf of Clients.
■ Ensure all vacant units are snagged cleaned and marketed in a timely manner.
■ Prepare documentation for payment of security deposits to Tenant after completion of vacating inspection and repair of any damages and operational costs.wals.
■ Make sure mandatory documents are secured as per company policy and procedures.
■ Ensure check in and check out form of tenants are duly formalized and inspection is taken place by the property representative.
■ Authorized signatory for Ejari and lease contracts, invoices, inspections reports and other documents related to managed portfolio.
■ Point of contact for all administration works and correspondence relating to the management of properties under the Company’s assigned portfolio.
■ To supervise, oversee, coordinate and provide advice on all properties owned, maintenance and development activities associated with retail, commercial (offices), industrial (warehouses), or residential real estate properties managed.
■ Manages a real estate portfolio with a total worth of AED 75 million and maximize the income.
■ Monitor expired contracts and escalate as per policies and procedures.
■ Monitor renewals monthly by extracting information from Oracle. Complete monthly renewal spreadsheet with relevant RERA data and obtain approval.
■ Prepare Renewal Notice, distributes and follow up on notice. Ensure renewals are completed and sent on time as per law.
■ Send Ejari Tenancy agreement to tenant and ensure timely collection of the agreement and related payments and updated documents.
■ Guardian of keys and issuing to technicians, vendors; keeping logs of keys and ensuring return.
■ Review daily calendar and determine what planning is required for the day in terms of move-ins, move-outs, vendor activity and tours.
■ Liaison between clients and vendors .
■ Coordinate completion of Market Surveys per On- Site Calendar.
■ Liaise with the registered agent to attract tenants and facilitate lease renewals.
■ Make sure mandatory documents are secured as per company policy and procedures.
■ Ensure check in and check out form of tenants are duly formalized and inspection is taken place by the property representative.
■Processing of rental applications including detailed screening of applicants and discussions with landlords.
■Lease negotiations, preparation of tenancy agreements for new leases and renewals and ensure Ejari issuance.
■Ensuring that all relevant information is entered into the MasterKey software program in an accurate and timely manner, and that all renewal dates and maintenance issues are not only regularly monitored but followed up as necessary to ensure resolution.
■Supervising and liaising with maintenance contractors to ensure the smooth and efficient running of all building equipment.
■Recognizing the need for, organizing and overseeing maintenance and renovations (liaising with approved service providers). Obtaining quotes and implementing property maintenance and repairs quickly and efficiently.
■Achieving maximum revenue on behalf of the landlord by ensuring, in conjunction with Hamptons International Leasing Agents, that all units carry as high occupancy rate as possible.
■Ensuring, as far as possible, that tenant complaints and concerns are attended to speedily and satisfactorily.
■Maintaining an accurate filing system so as to incorporate tenant information, building/equipment maintenance, occupancy data and accounting records
■Manages and supervises Emaar owned buildings and individual properties as the major work units and to perform the full range of functional and administrative operations.
■Initial, final, routine inspections, move-in and move-out procedures and written reporting to landlords.
■Serves as a liaison between the Landlords, tenants and outside agencies for the distribution and collection of information, and to resolve operational/maintenance issues
■Maintains a master file/record of lease agreements and clients’ contact details to meet business needs, legal requirements and other compliance required by the company policies and procedures.
■Develop and document systems and procedures relating to the execution of the duties of the Owners Association, i.e. keeping the roll of the owners, issuing service charges levies, holding meetings of the association and managing the correspondence of association related to the compliance with relevant legislation.
■Update and maintain the systems and procedures manual for the Ejadah Asset Management Strata and Common hold division.
■Provide administrative support to all facets of Strata/Common Hold division including Owners Association Managers and Consulting and Communications staff.
■Produce, scan and file (hard and soft copy) of all correspondence prepared by the Strata/Common Hold division as required.
■Lead and develop strong and effective communication and working relationships with the Property Corporation Managers and key stakeholders through implementing and seeking feedback, and evaluating process improvement and cost reduction initiatives.
■In charge and prepares relevant documents in line with the P.O. Box and storage room rentals, as well as access kit activation/reactivation for Jumeirah Beach Residence community.
■Build, manage and maintain strong effective communication and enduring partnerships with managers and team leaders of staff, through actively seeking feedback and undertaking continuous consultation in the evaluation of services.
■Liaise, consult and negotiate with team leaders and staff regarding strategies to enhance service delivery and remain responsive to customer needs, ensuring a “customer focused” service.
■In partnership with team leaders and managers, develop, implement, monitor and analyze work processes, procedures and systems, identifying opportunities for increased efficiencies and service improvements.
■Maintain the delivery of customer focused services to the business unit by possessing a strong knowledge of products and services, and executing service delivery in an efficient and effective manner.
■Prepare lease agreements and carry out required paperwork to assure that all lease transactions comply with regulatory and legal requirements and sent to tenants on time for smooth leasing process to ensure maximum customer satisfaction.
■Management and supervision of assigned residential and commercial buildings, labor camps and shops of the company.
■Track new leases and existing leases and to notify the necessary departments of any changes before they occur, ensuring changes are appropriately documented.
■Attend to all leasing enquiries, negotiate and review agreements with current and prospective tenant to provide with effective and accurate communication.
■Liaise and maintain relationships with key, premier clients and be the core contact on all negotiations and analysis on proposed new tenants.
■Carry out screening of lease applications, conduct site visits to the property and present the units to clients and preparing documents in order to ensure a smooth leasing process for achievement of leasing target.
■Verify the preparation and checking of documentation, and coordinate with the Finance Department for pricing, compliance with credit requirements, and chasing late payments.
■Handle collection of rents, deposits and leasing fees to ensure payments are made accurately on time.
■Manage and update the database system accurately to ensure all leasing data for all occupancy details is entered for easy retrieval and record purposes.
■Conduct and provide weekly leasing reports or as and when required.
■Acts as mediator between tenants and Landlords and the point of contact for all maintenance-related issues.
■Carrying out regular site visits to monitor all facilities of the show villas in Lime Tree Valley; a luxury estate comprised of 121 villas situated in Jumeirah Golf Estates; an iconic residential golfing community development by Nakheel designed by the legendary golfer Greg Norman.
■Accountable for MEP checks for maintenance done and ensure minimal backjobs.
■Implements a planned and preventive maintenance wherein a job procedure is documented for which all labor, materials, tools, and equipment required to carry out the task are estimated and their availability assured before commencement of task.
■Independently manages 112 tenants (full building) in International City, Italy U2.
■Registering of apartments / shops of Italy U2 in Nakheel Sales Office.
■Ensuring smooth transfer of title deeds from buyer to seller for International City apartments done at the Dubai Lands Department.
■Escorts investors and clients to site for viewing of villas, apartments and shops.
■Property maintenance in coordination with Nakheel Maintenance Department.
■Proper documentation and management of tenancy contracts.
■Safety, security and maintenance of all properties including the MD’s villas.
■Market intelligence for better yield by sq.ft./area.
■Overseeing day-to-day operation of shops and residential property.
■Resolving tenant complaints with regards to properties, apartments and villas.
■In-charge of security, cleaners, maintenance.
■Liaising with Dubai Electricity and Water Authority (DEWA), Real Estate Regulatory Agency (RERA), Contracting companies, Service Providers, Nakheel.
■Reporting directly to the Property Manager.
■Assists in managing a company owned buildings located in Sheikh Zayed; residential and commercial spaces.
■Evaluating new tenants and ensuring full occupancy
■Secretarial duties such as answering and screening telephone calls, taking messages, sending and tracking couriers.
■Property maintenance in coordination with Maintenance Department.
■Tenant services.
■Ensures all enquiries are answered in a professional and knowledgeable manner.
■Resolves any maintenance issues immediately and ensuring minimal backjobs.
■To provide required weekly reports to the management related to leasing, housekeeping, maintenance, security, and any issues concerned.
■Regularly monitors the quality, accuracy, completeness, and timeliness of the processing activities within the work unit supervised.
■Evaluates and recommends ways to improve related processes within the work unit supervised.
■Always adhere to the company policies and procedures and licensing laws.
■Perform any related duties and special projects as requested by the Line Manager.
2nd year College, Undergraduate