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Roland Milroy Pinto, Credit Support Specialist

Roland Milroy Pinto

Credit Support Specialist·JP Morgan Chase India Private Limited

United Arab Emirates

Bachelor's degree, Sociology

Work experience

Total years of experience: 14 years, 1 months

Credit Support Specialist

January 2024 - January 2026

JP Morgan Chase India Private Limited

Mumbai, India

January 2024 - January 2026

• Verified and validated customer information during credit card onboarding.
• Maintained accuracy and compliance while processing applications.
• Achieved sales targets through upselling higher-tier cards.
• Provided professional customer support throughout the process.
Company industry:
Banking

Specialist

January 2022 - January 2024

Sterling Information Resources India Private Limited

Mumbai, India

January 2022 - January 2024

• Scheduled vendor appointments and coordinated follow-ups.
• Collaborated with teams and professionals to ensure smooth operations.
• Handled administrative coordination and client support.
Company industry:
Business Process Outsourcing (BPO)

Analyst (Correspondence)

January 2021 - January 2022

Transworld Systems India Private Limited

Mumbai, India

January 2021 - January 2022

• Managed Synchrony Bank client correspondence.
• Maintained records and ensured timely communication handling.
Company industry:
Insurance & TPA

Administrative Associate

January 2012 - December 2020

Tele-Line Telecom Pvt. Ltd

Mumbai, India

January 2012 - December 2020

• Handled clerical, administrative, and secretarial responsibilities.
• Supported management through documentation and coordination tasks.
Company industry:
Installation & Technical Services

Education

Bachelor of Arts (B.A.) in Sociology

March 2025

March 2025

Bachelor's degree, Sociology

India

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS CORRESPONDENCE
Intermediate
BUSINESS CORRESPONDENCE
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
SALES
Intermediate
SALES
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

English

Beginner

Hindi

Beginner

Marathi

Beginner