Romany Karam, Control Room Supervisor

Romany Karam

Control Room Supervisor

Hassab Labs

Location
United Arab Emirates - Dubai
Education
Diploma, Human Resources professional certificate
Experience
0 years, 6 Months

Share My Profile

Block User


Work Experience

Total years of experience :0 years, 6 Months

Control Room Supervisor at Hassab Labs
  • Egypt - Alexandria
  • November 2015 to November 2015

Follow-up of the unit performance indicators.
Participate in determining the quality objectives of the unit and supervise its achievement in line with the vision and mission of the laboratory.
Training the new employees under supervision of Unit Manager and reporting their progress to HR department.
Organization of the monthly meeting of the unit with the unit manager.

Customer Care Representative at Mokhtabr Labs
  • Egypt - Alexandria
  • June 2012 to October 2012

Maintains customer records by updating account information, answering service questions,
suggesting information about other services.
Resolves customer complaints.
Help insurance companies generate new business by contacting potential customers and selling
one or more types of insurance.
Explain various insurance policies and help clients choose plans that suit them.

Sales Representative at Alico Insurance
  • Egypt
  • August 2011 to May 2011

Education

Diploma, Human Resources professional certificate
  • at Arab Academy for Science, Technology and Maritime transport
  • May 2018
Bachelor's degree, Arts
  • at Faculty of Arts, Alexandria University
  • May 2011

Specialties & Skills

Human Performance
Customer Service Skills
Customer Care
Customer Retention
Customer Relations
INSURANCE
COACHING
HUMAN RESOURCES
LANGUAGES
CUSTOMER RELATIONS
LEADERSHIP
CONFLICT MANAGEMENT
POLICY ANALYSIS
CUSTOMER SERVICE

Languages

Arabic
Native Speaker
English
Intermediate
Russian
Beginner

Training and Certifications

Customer service professional certificate (Certificate)
Date Attended:
October 2018