Romany Karim

1 Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
2 Processes reservations from the sales office, other hotel departments, and travel agents.
3 Knows the type of rooms available as well as their location and layout.
4 Knows the selling status, rates, and benefits of all packages plans.
5 Knows the credit policy of the hotel and how to code each reservation.
6 Creates and maintains reservation records by date of arrival and alphabetical listing.
7 Communicates reservation information to the front desk.
8 Processes cancellations and modifications and promptly relays