romany makram ayad GHALY, supervisor

romany makram ayad GHALY

supervisor

Location
Egypt
Education
Bachelor's degree, Archaeology
Experience
12 years, 11 Months

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Work Experience

Total years of experience :12 years, 11 Months

supervisor
  • My current job since December 2016

Trade

Trainee
  • My current job since March 2018
agent at Vodafone
  • United Arab Emirates
  • August 2015 to October 2016

customer queries effectively.
•To actively listen and pay attention to client issue.
•To exert my effort to achieve my target by selling new items for customer as lines, mobiles, accessories.
•Effectively manage store and handle customers’ requests and complaints and communicate to related department.
•Ensure following the customer service process.
•Deals with refunds efficiently and effectively.
•Ensure returned product are eligible to return policy..

Education

Bachelor's degree, Archaeology
  • at Cairo University
  • January 2015

,

Specialties & Skills

Microsoft Excel
Information Technology
Human Resources Training
SHELL SCRIPTING
CALL CENTER
CUSTOMER RELATIONS
CUSTOMER SERVICE
QUARK XPRESS
TELECOMMUNICATIONS

Languages

Arabic
Expert
English
Expert