General Manager
Confidential Company
مجموع سنوات الخبرة :33 years, 4 أشهر
Managing Security at one of the biggest groups in Saudi Arabia (more than 45, 000 employees), The company is recognized as one of the leaders in oil & gas, petrochemicals, constructions, and support services sectors.
-Setting yearly plans, and policies and procedures (SOP) for clients.
-Managing staff, preparing the day to day activities, work schedules and assigning specific duties for the Projects Security Managers in the projects.
-Planning and developing policies and improving procedures to match with best practices.
-Reviewing operational records and reports.
-Determine profitability.
-Set and reviewing the budget for each project .
The EFQM Excellence Model is an internationally-used TQM concept. It enables organizations to analyze themselves systematically.
- EFQM Excellence Model.
- The RADAR scoring matrix.
- Assessment process.
-Setting the plans, policies, and procedures for security department and housekeeping department that insure excellent service standards and organized and effective work.
-Setting a customer satisfaction standard level, and controlling this level continuously in all of the operations.
-Keeping an excellent public relations and high level of reputation for the company all the time, and by using all available and legal ways.
-Manage staff, preparing work schedules and assigning specific duties.
-Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
-Recruiting the staff.
-Manage staff, preparing work schedules and assigning specific duties for The Supporting Services Co.
-Set a customer satisfaction standard level, and controlling this level continuously in all of the operations.
-Prepare an integrated marketing and communications strategy.
-Resolve customer complaints regarding the service.
-Monitor customer preferences to determine focus of sales efforts.
-Review operational records and reports.
-Determine profitability.
-Review the budget for each project .
-Setting the plans, policies, and procedures for the whole operations that insure excellent service standards and organized and effective work.
-Direct, coordinate, and review activities in sales and determine profitability.
-Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
-Conduct Market research, market plans with appropriate colleagues.
-Fully responsible for sales and marketing strategy pricing & monitoring customer accounts.
-Direct exporting to GCC .
-Resolve customer complaints regarding the products.
-Purchasing the raw materials and the packing materials, locally and from outside Saudi Arabia.
-Setting the plans, policies, and procedures for the marketing department that insure organized and effective work.
-Controlling the retail branches in a daily basis to insure efficient and profitable work.
-Setting the plans, policies, and procedures for the wholesale operations that insure excellent standard.
-Opening new distribution channels in the targeted areas.
-Recruiting and training the wholesale staff .
-Setting the sales and marketing strategy.
-Monitoring customer accounts .
-Preparing yearly And monthly sales reports.
-Direct exporting to some Arab Countries .
-Resolve customer complaints regarding the products and the service.
-Establishing the projects direct sales as new sales chanal in the Company.
-Direct the wholesale operations.
-Calculating the cost and preparing the budget for each project .
-Following up the customers complain.
-Preparing the Technical Data Sheets for each product