Romi Joseph

Served as the primary liaison between PHFM and their enterprise clients — including CRC Insurance Group, Starkey,
US Bank, BMO, Bank of America, Verizon, and Fidelity — coordinating all facility maintenance and vendor activities.
Managed end-to-end vendor dispatch and coordination: sourcing, assigning, and following up with field vendors to
ensure timely service delivery across multiple commercial sites.
Scheduled and tracked monthly Preventive Maintenance (PM) visits for client facilities, ensuring compliance with
maintenance schedules and SLA requirements.
Maintained consistent back-and-forth communication with both clients and vendors, delivering status updates,
resolving service issues, and ensuring alignment on project scope and timelines.
Prepared and submitted vendor quotes and customer quotes for Starkey, managing the full quotation cycle from
scope assessment to client approval.
Maintained accurate work order records and facility service logs; proactively identified gaps and escalated unresolved
issues to ensure client satisfaction.