Desktop Technician
Unlimited
Total years of experience :5 years, 11 Months
• Supporting end users onsite.
• Provide basic troubleshooting in any network related issue.
• Maintain local phone connectivity.
• Email Set up and configuration for end user.
• Installation & Configuration of LAN Printers
• Provide basic troubleshooting in any network related issue.
• Hands on experience in PC and Laptop Repair - Software & Hardware Problems.
• Handling Windows and MAC computers.
• Installation and Maintenance of all user workstations (Security, Updating Anti-Virus, OS Application, etc.)
• Setting up of Access points
- Responsible in migrate datacenters and convert Windows Physical server to Virtual Machine using VMware Converter
- Worked with external clients and internal teams to ensure the customers' desired solution is delivered.
- Document pre-deployment and post-deployment plans and review with team for all configuration changes.
- Watch Ticket queues and perform basic troubleshooting tasks, engage senior member for all escalations.
- Watch Event management for alarms and perform basic outlined troubleshooting steps and engage senior team members on event resolution.
- Hands on implementation, maintaining, and troubleshooting of complex virtualized environments.
- PC Troubleshooting
- Installation of Software / Application
- Configuration of Software
- Formatting Computers
- Installation of IP Phones
- Configuration of IP phones (AVAYA and Cisco)
- Set up of Email
- Installation of Printers
- Configuration of Printers
- Monitoring of Anti-Virus
- Basic Network Troubleshooting
- Knowledgeable with IT Security
- Knowledgeable with Active Directory
-Knowledgeable with Citrix installation, setup and troubleshooting
- PC Troubleshooting
- Printer and Fax Machine Troubleshooting
- Formatting Computers
- Installation of Telephones
- Installation of Software
- Installation of Network
- Monitoring of Network and Servers
- User Support
- Installation of PC applications
- PC trouble shooting and printers
- Help desk support
- Data Encoder