رومل Lapuz

1. Initiates planning and order execution for Operations (Hospitality and Retail) based on agreed timetable;
2. Coordinates with all concepts (Hospitality-Chili's & Fudds; and Retail) for regular orders placed and submitted to our
import consolidator in the U.S. for quotation;
3. Reviews orders from Operations and reverts for clarification (if necessary) prior forwarding the same to US
counterpart for drafting of the initial proforma invoice;
4. Directly communicates with the consolidator, AFS-US and our Operations in finalizing and approving
each batch of shipment;
5. Approves and signs together with the Head of CPU every food importation
before action is taken by the consolidator;
6. Responsible for monitoring entire ordering process to ensure compliance by Operations, CPU and our US supplier/consolidator
on agreed terms in the Ordering Windows or schedule;
7. Prepares and distributes to all concerned regular order status and reconciliation reports to keep Operations
updated on their shipments;
8. Engages the designated company clearing agent for all AFS food importation by providing necessary
assistance including documentation required to clear all shipments;
9. Regularly requests the clearing agent for container updates like confirmation on shipment arrival, its status
at the port, delivery schedule, etc.; and
10. Aside from importation, holds concurrent functions on preparation of highly-relevant Divisional outputs
like Yearly Budget, Other Income Report, monthly payroll and staff pay-rise evaluation or recommendation
while co-administering the Purchasing Food Section.

Senior Purchasing Administrator at Yousef Naghi Group--Arabian Food Supplies
November 2001 - April 2014 (12 years 5 months)
Highlights as In-Charge of AFS international food purchasing for the Casual Dining Division (Chili's,
Fuddruckers and On The Border restaurants): 1. Initiates planning and order execution for Operations (CDD) based on agreed timetable;
2. Coordinates with all concepts (Chili's, Fudds and OTB) for regular orders placed and submitted to our
import consolidator in the U.S. for quotation;
3. Reviews orders from Operations and reverts for clarification (if necessary) prior forwarding the same to US
counterpart for drafting of the initial proforma invoice;
4. Directly communicates with the consolidator, AFS-US and our Operations in finalizing and approving
each batch of shipment;
5. Approves and signs together with the Head of CPU and the Food Section Manager every food importation before action is taken by the consolidator;
6. Responsible for monitoring entire ordering process to ensure compliance by Operations, CPU and AFS-US on agreed terms in the Ordering Windows or schedule;
7. Prepares and distributes to all concerned regular order status and reconciliation reports to keep Operations
updated on their shipments;
8. Engages the designated company clearing agent for all AFS food importation by providing necessary
assistance including documentation required to clear all shipments;
9. Regularly requests the clearing agent for container updates like confirmation on shipment arrival, its status at the port, delivery schedule, etc.;
10. Aside from importation, holds concurrent functions on preparation of highly-relevant Divisional outputs like Yearly Budget, Other Income Report, monthly payroll and staff pay-rise evaluation or recommendation while co-administering the Purchasing Food Section and 11. May still take on additional responsibilities as may be assigned and deemed appropriate.
Page1

Manager, Customer Care Network Section at Gokongwei Group of Companies--Digital
Telecommunications Philippines, Inc. (DIGITEL)
April 1999 - October 2001 (2 years 7 months)
1. Reported directly to the Company Vice-President for Customer Care and acted as the VP's official
representation for all network support matters;
2. Had overseen the conduct and analysis of land phone subscriber data;
3. Managed the country-wide conduct and interpretation of the company's annual Customer Satisfaction
survey;
4. Was In-Charge for the development and dissemination of all subscriber communications such as templates for mass rebates, service outages, and complaint or query replies;
5. Conceptualization and continuing update of the Customer Service Representative Call Guide and Customer
Center Support Information Handbook;
6. Standardization and distribution of all Branch/Customer Center collateral materials for consistency of image, look and message to clients;
7. Development of customer programs in support of the company's overall acquisition and retention
strategies;
8. Prepared and recommended yearly Section budget and development plans;
9. Worked closely with the Customer Center Support Section Manager, Call Center Manager and Customer
Center Managers nationwide for all their subscriber communications and collateral material requirements;
10. Coordinated closely with the Product Management, Strategics and Marketing Communications sections Managers for the production of informative materials needed at the Call Center and Customer Centers; and
11. Tasked to contribute customer service-oriented articles in the company's official newsletter.

1. Chief Adviser to the DCOS in managing the operations of the Senator's office;
2. Monitoring and evaluation of public service accorded by the Senator's office;
3. Formulation of recommendations to increase effectiveness and efficiency of the Senator's office in providing public service to its constituents;
4. Supervision of various administrative functions in the Senator's office; and 5. Took on other assignments as designated by the Senator or her Deputy Chief of Staff.

Chief of Staff, Office of Commissioners Amina Rasul-Bernardo and Bernardo J. B. Mitra at Office of the President of the Philippines--National Youth Commission (NYC)
August 1997 - June 1998 (11 months)
1. Deputy of the Commissioner-at-Large in the exercise of official functions;
2. General administration of the Commissioner's office;
3. Oversight authority on all the technical and support staffs in the discharge of their duties;
4. Monitored and evaluated the overall service efficiency of the Commissioner's office;
5. Liaised with both governmental and private organizations as the need arises;
6. Perusal and appropriate action on all documents or concerns coursed through the undersigned or the
Commissioner;
7. Performed signing/approval functions as delegated by the Commissioner or higher authority; and
8. Had concurrent appointment as Alternate Project Head, National Steering Committee for the
Medium-Term Youth Development Plan of then Philippine President Fidel V. Ramos.

1. Representative of the Senator at public hearings of the House of Senate on bills scheduled for deliberation;
2. Provided pertinent data and information to the Senator during her attendance of public hearings or other
assemblies at both the House of Representatives and Senate;
3. Drafting of replies or resolutions on behalf of the Senator and her office to request varying from funding to bill introduction in Congress;
4. Engaged in extensive research and data gathering in preparation of bills to be sponsored by the Senator; and
5. Have been assigned other undertakings as the Senator found appropriate.