Technical Support Engineer
Computezero Consultancts
Total years of experience :1 years, 5 Months
• Customer-facing position that includes supporting, advising and resolving issues according to the customer SLA.
• Log track and respond to all tickets created within our ticket system following ITIL standards.
• Diagnose and troubleshoot workstation and server issues (e.g. operating systems (OSX, Windows, Linux, and IOS) computer peripherals, accessories, printers, tablets, mobile phones etc.)
• Proactively manage, track and resolve customer issues using our centralized ticketing system either remotely or onsite at the customer premise.
• Troubleshoot, re-install and configure new and existing customer workstations.
• Conduct proof of concept activities for ComputeZero solutions.
• Take ownership of opportunities, problems and tasks.
• Technical Research and Analysis - Proactively monitor and detect operational problems and recommend improvements to ensure optimal performance of our customer environments using the tools provided by ComputeZero.
• Problem Resolution - Proactively oversee the activities involved in quality resolution of complex technical issues, responding with an appropriate sense of urgency to problems escalated.