IT Administrator
Erga Qatar
Total years of experience :11 years, 2 Months
• Support management of account security including creating user accounts, permissions, and passwords.
• Troubleshoots and maintains computer system and network problems.
• Performs document quality check in accordance to Company engineering document control procedures.
• Performs file back up to ensure proper electronic storage and archiving of electronic registers.
• Assist project teams in quality acceptance of deliverables and other submissions often working to tight deadlines.
• Responds to requests to retrieve information and general requests for support from project personnel.
• Provides technical and administrative support including procedural documentation and relevant reports.
• Answered incoming customer calls and provided assistance for user registration, email creation, line signal testing, modem set-up, browser, and modem troubleshooting.
• Liaise with the various departments of an organization to resolve customer issues.
• Offered alternative solutions where appropriate with the objective of retaining customers and clients.
• Interview clients to gather information useful in providing recommendations and solutions to a technical problem.
• Identified upselling opportunities to facilitate sales of company products/services.
• Escalated difficult issues to superiors for expert resolution and ensure compliance with standards established procedures for addressing client concerns.
• Educated customers on the features of company products/services to minimize technical challenges
• Tested, analyzed and cleared customer reported trouble.
• Maintained record of call transactions using computer systems and special tracking software.
• Participated in the development training programs to proffer recommendations on instructional language.
• Maintained an up-to-date knowledge of the company products and services and the latest technological developments and trends.
• Installed, configured, and troubleshoot computer systems, servers, and network issues.
• Maintained the security and integrity of company database by setting access controls.
• Performed scheduled maintenance on computer systems to ensure efficient operations.
• Carried out assessments to determine the need for replacement or upgrade in the existing IT infrastructure such as software, printers, scanners, phone, computers, routers and switches.
• Responded to network breakdowns.
• Followed diagrams and written instructions to repair a fault or set up a system.
• Provided technical assistance to Field Engineers.
• Trained computer users on new systems by performing technical demonstrations to acquaint them with operational procedures.
• Maintained professional and technical knowledge by attending educational programs, workshops, and seminars to stay abreast with developments in the IT industry.
Bachelor of Science in Information and Communications Technology major in Network Administration