Romy Haykal

• Oversee company-wide operations, administration, and strategic coordination
• Coordinate cross-functional teams to ensure alignment between strategic objectives and execution
• Support executive leadership in business planning and decision-making
• Act as a key liaison between leadership and operational teams
• Oversee multi-project delivery, vendor management, and reporting
• Drive operational improvements and cross-department alignment

• Directed operations across Levant, Qatar, Egypt, France, and Africa
• Collaborated with sales, finance, and operations teams to align forecasting with business objectives
• Improved delivery timelines by 20% across multi-country operations
• Led forecasting, backlog management, and BI reporting
• Ensured compliance with international trade regulations

 Logistics Management
» Manage the complete Logistics operations which include Warehousing, Freight imports and exports, documentation, Transportation & distribution activities.
» Ensure the logistics business is run as per a standard & documented operating procedures taking into consideration Chalhoub Group policies, Health and Safety requirements and Local legal requirements.
» Introduce and implement process improvement plans, equipment enhancement, facilities and service improvement plans in coordination with Group Logistics’ and ensuring alignment to business objectives.
» To work within, promote and identify improvements in Quality Management System.
» Ensure client contracts are well managed and KPI targets are achieved as per the contractual agreements.
» Coordinating and controlling the order cycles, lead-times and customer requirements through efficient utilization of Man, infrastructure & information systems.
» Ensure the company's assets are well maintained and efficiently utilized
» Ensuring Logistics staff is well-trained and supervised for their job in the logistics area
» Analysing data to monitor and plan improvements in delivery performance
» Analysing logistical problems and producing new solutions.
» Proper Allocation and management of staff resources according to changing needs
» Ensure employee satisfaction, employee career development, employee morale improvement and succession planning
» Coordinating with all required service providers including freight carriers in negotiating prices & conditions for the benefit of the company
» Establish operational budgets and ensure cost targets are met.
» Control the order cycle and associated storage and movement of goods between various sites
» Set/Manage annual operational objectives and ensure performance indicators are maintained to measure the performance





 Team Management
» Interview, select, provide training for, motivate and assess the performance of the team members
» Ensure warehouse staff is well trained and supervised for their job in the logistics area
» Ensure the best level of customer service delivered
» Recommend action plans for improvement, coordinate implementation and monitor follow up
» Annual staff leave planning and liaison with the HR department for people management

 Health & Safety
» Ensure that department keeps a high standard of health and safety.
» Not intentionally or recklessly interfere with or misuse any equipment provided for ensuring health, safety or welfare.

 Customer Relationship Management
» Maintain good and efficient communication with clients
» Manage third party service providers regularly reviewing all working practices and tendering where necessary
» Ensure KPI targets and measures are met as defined by the client contracts and service level agreements and productivity indices.
» Coordinate the operational processes between the various logistical departments to ensure best level of customer satisfaction.

Conduct regular performance reviews of sales strategies
Implements policies designed to increase sales quotas and find new customer bases
To sell the shipping services in order to establish customers within assigned territory.
Responsible for maintaining sustainable records of sales achievements / quotas
Coordinate & manage shipment as per client requirement with assistance of the operation department
Follow up with client in what concerns price, service, procedure….