Mumbai as Customer Service Representative / Administrator
Global Services Pvt. Ltd
Total years of experience :10 years, 9 Months
Currently working for 3 Global Services Pvt. Ltd, Mumbai as Customer Service Representative / Administrator since September 2011: * Handled email inquiries about handsets and billing information.
* Coordinate the handling and shipping procedures, and the storage records of handsets.
* Issue of bills, maintaining a record of the bills, plans and audit reports.
* Auditing bills and existing orders placed by the company.
* Also dealing with sending and receiving emails from Australian clients.
Worked as a Team Leader for Passenger Handling, Cargo and Administrative duties for ground staff for CATO PAX TERMINAL at Kandahar airport in Afghanistan since March 2011 to July 2011.
Work involved: Creating passenger manifest, conducting NATO security brief for
Passenger's on every flight and daily briefings for my team.
* Ensuring the team follows procedures for checkin and issuing of boarding cards.
* Ensuring proper drills are conducted during rocket attacks, terrorist invasion or in case of fire.
* Coordinating with aircraft crew in times of delay or special request.
* Ensuring team conducts all safety while with passenger on ramp and my team safety as well.
* Work Also ensured checking for Baggage Pallets and weight before loading in the aircraft, had to maintain records for cargo leads and number of pallets for uploading in aircraft.
* Worked also involved being a security escort and escorted passengers all over the base.
* Well versed with operating system Eve for Flight booking, cancellations and changes.
* Well versed with different types of aircraft both commercial and military.
* Also aware of installing GPU for the Aircrafts.
* Also dealt with sending and receiving emails from NATO chief and organizing the records for Batching interviews held in the camp.
* Helped every employee to get their visa for work and holiday travels.
* Dealt with creating of salary slips for employees with ATA and KBR.
Worked for 3 Global Services Pvt Ltd. Mumbai as Sr. Lead Business Advisor from February2007 to January2011.
* Dealt with Business/VIP Australian clients and solving network related queries.
* Sending and receiving emails for up selling of handsets and dealt with resolving billing enquiries.
* Dealt with all back office related duties and administrative task.
Worked for EDS as a Helpdesk Coordinator/Administrator from July2006 to December2006.
* Dealt with assisting international clients working for GM Motors in USA.
* Assisted in car graphic designing and all sort of computer related inquiries.
* Dealt with Receiving, maintaining records for all incoming and outgoing mail whether official or personal, and sorting out and distributing according to respective destinations and maintain register and records for future reference.
Worked for UNITED AIRLINES in IBM DAKSH from March 2005 till July 2006 as a Customer Care Executive.
* Dealt with flight reservations and ticket bookings, assisting unaccompanied minor queries and baggage inquiries for international customers.
* Dealt with inquiries for flight timings and provided customers with options that suit their budget for planning their trips. W
* Well versed with operating system Fast-Res for flight booking and cancellations.
* Assisted with passengers to redeem their flying miles for their flight. Amadeus
Worked for Bliss Travel Agency and Foreign Currency Exchange from March 2004 till March 2005.
* Dealt with exchanging currency to Indian and vice versa and Airline ticketing and reservations.
* Arranged trips for customer as requested and provided them with the best holiday packages.
* Also issued bus tickets to locations within the country.
Worked for Karox institute from September 2003 till March 2004.
* Dealt with setting up the network and training new recruits for operating system installations.
* Assisted with assembling of computers and installations of operating systems.
* Ensured proper grooming of new candidates for their bright future as Hardware engineers.
majored in Physics Chemistry maths and biology. also completed computer certification in linus foxpro windows at infotech NIIT