Senior Manager
COGNIZANT
Total years of experience :13 years, 2 Months
Pan India role, managing multiple projects on automation and standardization of the services under the Administration function verticals like Engineering & Maintenance, Transport, Guest Relations, Employee safety
Transformation of the processes to align with the current volumes and demand
Implemented the GPS solution across the country for improved safety, security and optimization
Work closely with the technology office to develop automated systems for various admin services
Developing the fully automated service report to have better understanding of the business
Rationalizing and optimizing the services provided across the country on the transport service to operate an efficient and optimized service.
Vendor development and governance - vendor management systems & processes, evaluation tools like the scorecards etc.
Operation control and crisis management
Sourcing, contracts evaluation, vendor selection
Innovation
Internal Associate Satisfaction
Conceptualized, Planned & Implemented the transport policy, processes & Systems for pan India
Managed automation of the transport management system from concept stage
Implementation of the automated transport management system for better optimization, safety & security
Monthly Reports & MIS on Operations, Expenses versus Budgets, performance reporting to Management
Continuous improvement and change management ensuring zero impact on day to day services
Ensured adherence to slated policies and processes
Cost effective, safe and time bound service, sustained high levels of on time arrivals and departures (98% and 99%)
Ensured vendor payments as per agreed SLAs
EHS Compliance - 100% rigor on all statutory compliance requirements, audits, controls & checks
Fulfilling requirements arising from various business partners such as RISK, BCP, Quality and Finance
Brought down the per head cost of the 24x7 transport from 10K per head to 4.6Kper head within 8 months
Reduced accidents by increased focus on driver and employee engagement programs on the importance of safety
Maintained high availability of vehicles resulting in minimal fleet shortfalls and business impact
Managed BAU in spite of several political, regional and communal disturbances in the city
Fire system upgrades, modifications & rectification identified in the Annual Safety Reports.
Managed multiple concurrent projects from start to completion
Managed a team of estimators to generate estimates
Project planning to ensure customer/council specifications are met, liaise with the contractors/builders, and interface with Estimators & Project Managers
Liaise with Fire Engineers to identify alternate design options/solutions for heritage sites with special requirements.
Reporting and working closely with the Business Unit Manager to enhance the quality of proposals and responsiveness of the estimators.
Monitor actual progress, project analysis & reporting on performance, cost analysis & variances
Exceeded financial targets by 10% during the tough economic markets
Manage the routine fire system repairs of all contracted sites
Facility & Vendor Management
Managed the Logistics and Transport Helpdesk, ensured SLAs were consistently met and exceeded.
Integrated the helpdesk on all Admin aspects using Clarify CRM
Setup the integrated Admin helpdesk at Gurgaon, Bangalore and Jaipur sites.
Implemented 5 Day week for the Outsourced team members
Zero attrition at the helpdesk for 2 consecutive years.
Set up the process SOP and Process Maps.
MIS management & reporting for Hyderabad
Increased SL of calls answered from 55% to 95% in 3 months and sustained
Brought down the TAT of all Admin tickets from 15 Days to 24 hours
Reduced TAT of invoice clearance from 45 days to 5 days for Guest House & Inter/Intra city relocations
Penske Claims (Risk Management) Process Developer 16.12.2003 - 07.03.2005
Penske Insurance (Risk Management) Sr. Process Executive 01.07.2002 - 15.12.2003
GE Appliances Process Associate 14.04.2001 - 01.07.2002
NETTLINX LTD, Marketing Executive 14.11.2000 - 13.04.2001
B.Sc (Comp) From Osmania University, Hyderabad, India (2001) Place: Hyderabad Ronald Botham