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تم إلغاء حظر المستخدم بنجاح
رونالد Encarnacion, SENIOR IT SUPPORT ENGINEER

رونالد Encarnacion

SENIOR IT SUPPORT ENGINEER·Toplink Contracting & General Transport LLC

الإمارات العربية المتحدة

بكالوريوس, Information Technology

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 9 أشهر

SENIOR IT SUPPORT ENGINEER

أبريل 2017 - حتى الآن

Toplink Contracting & General Transport LLC

دبي، الإمارات العربية المتحدة

أبريل 2017 - حتى الآن

• Monitor and maintain all computer systems and networks
• Managing Servers, Office 365 administration including setting up new users' accounts and permissions
• Monitor, manage and troubleshooting of Fortinet Routers, access points and Fortigate Firewall.
• Install and configures servers, computer hardware, operating systems and applications
• Maintain the integrity of company data by ensuring systems are monitored effectively and securely
• Monitor and maintain backup and recovery including carrying out logging and sampling of all system backups using NetBackup and Veeam.
• Implement and manage disaster recovery and carries out periodic testing
• Monitor and manage software licensing and ensures timely renewal
• Carries out routine maintenance of systems and applications
• Manage and Troubleshooting of Windows Servers and Clients
• Manage domain controller and active directory
• Provide first and second level support to users
• Troubleshoot system, VIOP and network issues
• Diagnose and solve hardware and software faults
• Provide remote support to users if and when required
• Manage router, switch and wireless router
• Manage IPSec and Site to site VPN
• Providing technical support to 20 remote sites
• Troubleshoot and managing the ERP system
• Managing Printer Server and Anti-Virus Server

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
تكنولوجيا المعلومات

CUSTOMER SERVICE/ IT SUPPORT ENGINEER

فبراير 2016 - أكتوبر 2016

EPOS International LLC

دبي، الإمارات العربية المتحدة

فبراير 2016 - أكتوبر 2016

• Conducting follow up calls for the status and ensuring that the customer is happy and satisfied.
• Gathering and consolidating feedbacks, comments and suggestions for reference to improve the quality of services we are providing.
• Uncollected completed RMA requires continuous follow up with proper documentations, if still not collected despite constant reminder to the customer; this issue should be escalated to the Management for decisions to be taken for the next course of action.
• For RMA that needs Courier Services, the proper procedures should be strictly followed. Only products under RMA should be taken care of whenever dealing with courier personnel.
• Ensuring that all RMA’s are completed and rectified within the turnaround period.
• Ensuring that the goods are working properly, tested accordingly, problems are rectified and all necessary documents are accomplished.
• Update all data of Sales, Incoming and outgoing RMA on CRM System

مجال الشركة:
صناعة أجهزة الكمبيوتر والتقنيات العالية
الدور الوظيفي:
تكنولوجيا المعلومات

IT ADMINISTRATOR

أبريل 2012 - ديسمبر 2015

Luxasia Inc

الفلبين

أبريل 2012 - ديسمبر 2015

• Responsible for the installation, operation, and maintenance of computer systems and other technologies, such as communication systems.
• Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.
• Also responsible to work in other technological specialties, such as Web design and Internet security.
• Ability to work independently and on tight deadlines.
• Collaborate with shipping department and ensure efficient flow of all shipments and manage inventory of all products on monthly and annual basis.
• Identify and deliver various raw materials for production and perform quality checks according to company policies and procedures.
• Maintain log of all records and update all requisitions to ensure efficient cost transfers using call logging system.
• Assist to maintain stock at appropriate location in warehouse and rotate stock to remove all old stock. Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational
• Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when required.
• Provide general administrative support to the IT Support Team and Director of Learning Technologies.
• Provide email support for parent queries relating to The School Portal and general IT access.
• Conduct a daily IT checklist for each individual site in order to proactively prevent regular or common faults.

مجال الشركة:
التخزين
الدور الوظيفي:
تكنولوجيا المعلومات

THIRD PARTY WAREHOUSE IN-CHARGE /DATA ENCODER

فبراير 2011 - مارس 2012

PMFTC Inc.– Cauayan

الفلبين

فبراير 2011 - مارس 2012

Health & Safety compliance in accordance with company policy.
• Manage inventory accuracy through monitoring of daily
warehouse activities, cycle counts, stock takes and audit of
same to verify results.
• Provide leadership by establishing clear expectations and
demonstrating high standards of work practices and safety
conscious behavior.
• Establish, maintain and promote high standards of
customer service.
• Ensure compliance with OHS procedures and practices.
• Supervision of all staff under your direct or indirect control.
• Administration duties as required to ensure daily KPI
performance is achieved.
• Train and monitor staff in standard operating procedures
(SOPs) and safe work practices, including new employee
inductions and tool box talks.

مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
النقل والخدمات اللوجستية

IT SUPPORT ENGINEER

أبريل 2009 - يناير 2011

WIZARD TECH-Cauayan

الفلبين

أبريل 2009 - يناير 2011

• Answer and log incoming IT support calls into the IT Management System and “Fix on First Call” over the phone or remotely if possible.
• Manage all incoming IT support emails into the IT Management System and direct to the necessary support queue, escalating requests to the appropriate party, as needed.
• Manage all other incoming support emails and distribute to other departments as necessary (e.g. Software Development Team, Maintenance).
• When an urgent support request is made for a site (that at the time does not have the local IT Support Specialist present) arrange for the Mobile IT Support Specialist to visit the site to resolve the issue.
• Monitor the call logging system to ensure that all requests for support from each site are met and responded to in an efficient and effective manner.
• In conjunction with the Senior IT Manager, monitor high impact issues to ensure all relevant staff are deployed effectively.
• Ensure relevant IT support staff are made aware of the current support issues via agreed communication procedures.
• Monitor, manage and troubleshooting of Fortinet Routers, access points and Fortigate Firewall.
• Maintain the integrity of company data by ensuring systems are monitored effectively and securely

مجال الشركة:
صناعة أجهزة الكمبيوتر والتقنيات العالية
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Isabela State University

يناير 2009

يناير 2009

بكالوريوس، Information Technology

الفلبين

courses: Ladderized Program Certificate in Hardware Servicing & PC Operation

Skills

Teamwork
Expert
Teamwork
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Service
Expert
Customer Service
Expert
Software Installation
Expert
Software Installation
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
BACKUP
Expert
BACKUP
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
CONTROL
Expert
CONTROL
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
FIREWALLS
Expert
FIREWALLS
Expert
MICROSOFT ACCESS
Expert
MICROSOFT ACCESS
Expert
NETWORKING
Expert
NETWORKING
Expert
ROUTERS
Expert
ROUTERS
Expert
TROUBLESHOOTING
Expert
TROUBLESHOOTING
Expert
Teamwork
Expert
Teamwork
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Service
Expert
Customer Service
Expert
Software Installation
Expert
Software Installation
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert

حسابات مواقع التواصل الاجتماعي

اللغات

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Network Security Associate
Computer Hardware Servicing NC II
Nov 2015 - Nov 2020

التدريب
Fortinet Fortigate
Cybrary IT Training Course
Mar 2018
عرض الشهادات
Network Security Expert 1
Fortinet Technical Training Course
Oct 2017
عرض الشهادات
CompTIA Cloud+
Cybrary IT Training Course
Dec 2017
عرض الشهادات
CompTIA Network+
Cybrary IT Training Course
Dec 2017
عرض الشهادات
End User Security Awareness
Cybrary IT Training Course
Sep 2017
عرض الشهادات
CompTIA Security
Cybrary IT Training Course
Sep 2017
عرض الشهادات
CompTIA A+
Cybrary IT Training Course
Aug 2017
عرض الشهادات
Microsoft Certified Solution Associate
Cybrary IT Training Course
Jul 2017
عرض الشهادات