Retail Stores Manager / Business Manager
Al Khalili
Total des années d'expérience :15 years, 9 Mois
Responsible for Buildex malls showrooms in Muscat
Watching for changing market trends and developing action plans accordingly
Set a plan for marketing activities
Set the after sales service department guidelines and SOPs in relation with branches
Supervising stock take (Inventory) in branches and follow up on results
Handling products portfolio: Selecting items, setting prices and spread across showrooms
Handled closing of failing branches
Reported to management through weekly, monthly (Operations, Stocks, Issues etc…)
Coordinated all operations and communications with the Head of Mission
Recruited all trainers and staff for the projects
Reconciled expenditures with the preapproved budgets
Supported the field teams in all their tasks personally
Followed up with the focal points on their needs and assisted in delivering the donations
Liaised with stakeholders on getting the relevant official approvals and contracts (MOUs)
Provided support in placing training schedules and contingency plans
Planned and Executed, in coordination with the owner (CEO), short term (Seasonal) and long term plans to ensure a smooth after sales experience, customer retention, higher sales and stock management
Dealt personally with dissatisfied customers and solved the issue at hand in the fastest and most efficient way possible and later personally followed up on the issues to learn from the experience
Interviewed and picked staff team members
Trained new team members on effective communications skills when dealing with customers
Reported to management through weekly, monthly and seasonal reports (Operations, Stocks, etc…)
Generated demand and brand awareness through ATL as well as BTL marketing tools
Responsible for all showrooms, company's and dealers', where our products are on display
Supervised website development project while providing inputs
Coordinated with cross-functional teams to support marketing campaigns within the sales force
Coordinated with the Marketing Director and Owner (CEO) on all internal and external strategic communications and visuals
Planned and executed and followed up on all corporate and private events for 50 to 3500 plus people (From company's open door events to dealers' new showroom openings to Project Qatar each year)
Developed and implemented marketing strategies, media planning and procured collaterals, design support and photography as needed
Significantly increased brand exposure which led to an increase in market shares
Enlarged company's brands portfolio through outreach and establishing new leads
Planned, translated to Arabic and successfully disseminated all the promotional and advertising campaigns in the Qatari national market
Assessed the eligibility of clients to apply for loans, various credit cards and lines of credit
Drafted weekly reports on the volume of product sales of each branch
Followed up on all branches across Lebanon, enquiries and comments regarding the bank's various products/services/Communications(Internal/External)
Advised/trained and acted as focal point to Customer Service Officers on how to increase the sales of the bank's products/services
Planned and dissimilated, in coordination with the head of the retail department, all internal and external Communications to all branches and relative departments on products, procedures, eligibility and sales targets
Put in place mechanisms to shorten the processing time of loan approvals/disapprovals
Coordinated with the Head of the Retail Department and placed a reward program for the customer service officers which proved to be successful and made a significant push to the overall sales
Market research for new product prototypes, not yet available in the markets
Provided recommendations on advertising/promotional strategies
Interviewed target individuals, relative to every potential product, in multiple points of sale regarding their willingness to purchase them if they were available in retail stores