Bell Attendant
Sofitel The Palm
Total des années d'expérience :11 years, 4 Mois
Create a welcoming environment for hotel guests and facilitate their arrival or departure.
Assist guest with luggage, when arriving or departing from the hotel.
Assist guests by giving directions and providing important information about the hotel.
Be familiar with local area services, offices, attractions, restaurants, etc.
Able to provide directions to various destinations within the city.
Have knowledge of all Bell team stand SOP’s
Knowledgeable with all hotel facilities, hours of operation and current promotion
§ Receiving guests.
§ Maintaining the operations of the household and/or running personal household tasks for clients or the employer.
§ Supervision of service vendors.
§ Arranging travel plans for the employer as well as the household guests.
§ Maintaining household security.
§ Assisting in cooking as well as serving meals and drinks to guests.
§ Arranging the table for serving meals.
§ Drawing household budgets.
§ Keeping wine cellars and having knowledge regarding fine wines.
§ Offering general valet services.
§ Managing various supplies in secondary dwellings.
§ Hiring and supervising junior staff.
§ Setting maintenance programs for miscellaneous equipment within a hotel or resort such as planes, boats and stables.
§ Managing housekeeping duties.
and Tasks/Essential Functions:
* Deliver service and support to end-users using and operating automated call
distribution phone software, via remote connection or over the Internet;
* Interact with customers to provide and process information in response to
inquiries, concerns, and requests about products and services;
* Gather customer’s information and determine the issue by evaluating and
analyzing the symptoms;
* Research required information using available resources;
* Identify and escalate priority issues per Client specifications;
* Redirect problems to appropriate resource;
* Accurately process and record call transactions using a computer and
designated tracking software;
* Offer alternative solutions where appropriate with the objective of retaining
customers’ and clients’ business;
* Follow up and make scheduled call backs to customers where necessary.
Installing and configuring computer hardware, operating systems and applications.
Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
Replacing parts as required;
Setting up new users' accounts and profiles and dealing with password issues
and Tasks/Essential Functions:
* Interacting with customers, maintaining store cleanliness, taking
customer orders, and completing transactions on the cash register.