Retail Store Manager & Brand Training Champion
M. H. Alshaya Company - Qatar
Total years of experience :15 years, 10 Months
Retail Store Manager and Brand Training Champion
H&M Division - Portfolio Brands (COS, & Other Stories, Monki)
Developing store strategies to raise customer's pool, expand store traffic and optimize profitability
• Meeting sales goals by training, mentoring, motivating and providing feedback to store staff.
• Ensuring high levels of customers satisfaction through excellent service.
Report on buying trends, customer needs, profits etc. Propose innovative ideas to increase market share.
During Covid Pandemic:
• Help Marketing team in finalizing the digital catalogue
• Provided training and scripts to the staff for chat/online order support.
Management:
• Cash Management
• Point of Sale Management
• Stocks
• Loss Prevention
• Health and Safety
• Store Standards (New Store process, Effective communication, Daily replenishment, Till point standards, Sale or promotion implementation, Store Price)
• Office Administration
Customer Service:
• Handle face-to-face inquiries from customers.
• Dealing with customer queries and complaints.
Recruitment and Training:
• Recruiting, supervising and promoting/appraising staff.
Create training materials for the brand.
H&M Division - Portfolio Brands
Retail Operation (Store)
Various categories: Fashion/Footwear/Cosmetics
• Communicates with excellent selling skills and setting up meeting with the clients and corporate head of the company.
• Analyze and recommend appropriate service options for specialized customer.
• Serve as a resource by providing assistants in the resolution of commercial customer’s complex inquiries and issues.
• Research and follow up client inquiries through interaction with clients, bankers, product partners and other staff in a timely and professional manner.
- Meet Sales Target (Account, Credit Cards and Loans)
• Conduct competitive research.
• Ensure proper document classification.
• Performs file backup to ensure proper storage of documents.
• Ensure company profile, audited financial statement and other documents are well kept for confidentiality.
Financial Services:
• Provides services to physicians, dentists, veterinarians, attorneys, and other professionals, who seek expert advice and support to ensure effective management of their student loan.
• Helps clients lower the cost of their debt, obtain payment relief as needed, and save time so they can focus on their career.
• Professionally and accurately communicate and help execute financial plan with borrowers.
• Serve sophisticated clients in a professional manner and maintain ongoing rapport.
• Listening and resolving student/borrower questions regarding their student debt portfolio.
• Marshaling the appropriate internal resources to address client needs.
• Ensuring client-specific tasks are completed diligently and in a timely manner.
• Professionally and accurately communicates with clients via email and phone.
Onboarding:
• Track and maintain onboarding documents through various stages.
• Identify required internal and external documents for clients based upon the client’s situation.
• Collaborate with another department to execute client’s financial plan.
• Works on high quality output to customers and colleagues.
• Excellent analytical, problem solving and time management skills
.