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Ronna Durban, Virtual Assistant- Meta Account Specialist

Ronna Durban

Virtual Assistant- Meta Account Specialist·GradynLLC

United Arab Emirates

Bachelor's degree, Management Accounting

Work experience

Total years of experience: 1 years, 11 months

Virtual Assistant- Meta Account Specialist

September 2025 - May 2026

GradynLLC

Davao, Philippines •Remote

September 2025 - May 2026

Spearheaded support for 150+ international clients across Meta and Google Ads by handling ad account
creation, invoicing, reporting, and Ads Manager support, while improving workflow efficiency and reducing
processing errors by 20%.
Company industry:
Advertising

Meta Account Specialist / Administrative Support

September 2025 - May 2026

GradynLLC

Davao, Philippines •Remote

September 2025 - May 2026

Supported 150+ international clients by managing account setup, invoicing, reporting, and administrative requests across
Meta and Google Ads platforms.
Improved workflow efficiency and reduced processing errors by 20%through accurate documentation, record
management, and process coordination.
Collaborated with cross-functional teams to resolve account issues promptly, ensuring high service quality and
operational efficiency.
Company industry:
Internet & E-commerce

Customer Service Representative - Mint Universal Account

July 2025 - September 2025

VXIGlobalSercives

Davao, Philippines

July 2025 - September 2025

Provided customer support for Mint Mobile services by handling inquiries related to billing, account management,
and technical concerns. Resolved customer issues efficiently, documented interactions in the system, and
ensured a positive customer experience by deliveringtimely and accurate solutions.
Company industry:
Business Process Outsourcing (BPO)

Customer Service Representative - Mint Universal Account

June 2025 - September 2025

VXIGlobalSolutions

Davao, Philippines

June 2025 - September 2025

Assisted customers with billing, account management, and technical concerns while maintaining high service standards.
Accurately documented customer interactions and resolutions to ensure compliance and service continuity.
Resolved inquiries efficiently, contributingto positive customer experiences and customer retention.
Company industry:
Business Process Outsourcing (BPO)

Admin and Finance Section - On-the-Job Training Program

September 2024 - December 2024

DepartmentofEnvironmentandNaturalResources(DENR)

Davao, Philippines

September 2024 - December 2024

Assisted in preparing financial and administrative reports, organized and validated operational data, and
streamlined documentation processes, reducing report preparation time by 25% and contributing to improved
service performance metrics by 15%.
Company industry:
Safety & Environment

Finance & Administrative Intern

September 2024 - December 2024

DepartmentofEnvironmentandNaturalResources(DENR)

Davao, Philippines

September 2024 - December 2024

Assisted in preparing financial and administrative reports, ensuring accuracy and compliance with organizational
requirements.
Organized and validated operational data, improving documentation efficiency and reducing report preparation time by
25%.
Supported daily administrative operations through records management, document processing, and interdepartmental
coordination.
Company industry:
Accounting

Administrative Assistant - SPES Grantee

September 2023 - October 2023

CityMayor’sOffice

Davao, Philippines

September 2023 - October 2023

Maintained accurate records and documentation for 200+ weekly transactions and inquiries, supported office
financial and administrative processes, and achieved 95% first-response issue resolution, improving operational
efficiency and service reliability.
Company industry:
Administration Support Services

Administrative Assistant

September 2023 - October 2023

CityMayor’sOffice(SPESProgram)| TagumNationalTradeSchool–AssistantPrincipal’sOffice|

Davao, Philippines

September 2023 - October 2023

Managed records, correspondence, and documentation across government and academic offices, ensuring accuracy,
confidentiality, and efficient retrieval.
Provided administrative support including data entry, filing, document preparation, and coordination of daily office
operations to maintain smooth workflow.
Assisted staff and stakeholders with inquiries and administrative requests, improving response efficiency and service
delivery.
Company industry:
Administration Support Services

Customer Service Representative - US Visa Account

January 2021 - May 2021

SiblingsInternationalBusinessSolutions

Davao, Philippines

January 2021 - May 2021

Maintained accurate records and documentation for 200+ weekly transactions and inquiries, supported office
financial and administrative processes, and achieved 95% first-response issue resolution, improving operational
efficiency and service reliability.
Company industry:
Business Process Outsourcing (BPO)

Education

UniversityofMindanaoTagumCollege

August 2025

August 2025

Bachelor's degree, Management Accounting

Philippines

GPA (point): 3.00 out of 4

GPA (point): 3.00 out of 4

Vice President for Finance, Junior Philippine Institute of Accountants (JPIA) Finance Committee Member, Accounting Student Government

Skills

ACCOUNTING MANAGEMENT

Intermediate

ACCOUNTING

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

ANALYTICAL THINKING

Intermediate

DATA ANALYSIS

Intermediate

DETAIL ORIENTED

Intermediate

FINANCE

Intermediate

METADATA

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

RECORDS MANAGEMENT

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

CUSTOMER SERVICE

Intermediate

FINANCIAL STATEMENTS

Intermediate

LEADERSHIP

Intermediate

OFFICE ADMINISTRATION

Intermediate

Languages

English

Expert

Filipino

Native Speaker

Training and Certifications

Certifications
Certified Computer System Servicing NCII Holder
Certified Bookkeeper
Certified Computer System Servicing NCII Holder TechnicalEducationandSkillsDevelopmentAuthority
Certified Bookkeeper

Hobbies and interests

Hiking