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Ronna Durban, Virtual Assistant- Meta Account Specialist

Ronna Durban

Virtual Assistant- Meta Account Specialist·GradynLLC

United Arab Emirates

Bachelor's degree, Management Accounting

Work experience

Total years of experience: 1 years, 10 months

Virtual Assistant- Meta Account Specialist

September 2025 - May 2026

GradynLLC

Davao, Philippines •Remote

September 2025 - May 2026

Spearheaded support for 150+ international clients across Meta and Google Ads by handling ad account
creation, invoicing, reporting, and Ads Manager support, while improving workflow efficiency and reducing
processing errors by 20%.
Company industry:
Advertising

Customer Service Representative - Mint Universal Account

July 2025 - September 2025

VXIGlobalSercives

Davao, Philippines

July 2025 - September 2025

Provided customer support for Mint Mobile services by handling inquiries related to billing, account management,
and technical concerns. Resolved customer issues efficiently, documented interactions in the system, and
ensured a positive customer experience by deliveringtimely and accurate solutions.
Company industry:
Business Process Outsourcing (BPO)

Admin and Finance Section - On-the-Job Training Program

September 2024 - December 2024

DepartmentofEnvironmentandNaturalResources(DENR)

Davao, Philippines

September 2024 - December 2024

Assisted in preparing financial and administrative reports, organized and validated operational data, and
streamlined documentation processes, reducing report preparation time by 25% and contributing to improved
service performance metrics by 15%.
Company industry:
Safety & Environment

Administrative Assistant - SPES Grantee

September 2023 - October 2023

CityMayor’sOffice

Davao, Philippines

September 2023 - October 2023

Maintained accurate records and documentation for 200+ weekly transactions and inquiries, supported office
financial and administrative processes, and achieved 95% first-response issue resolution, improving operational
efficiency and service reliability.
Company industry:
Administration Support Services

Customer Service Representative - US Visa Account

January 2021 - May 2021

SiblingsInternationalBusinessSolutions

Davao, Philippines

January 2021 - May 2021

Maintained accurate records and documentation for 200+ weekly transactions and inquiries, supported office
financial and administrative processes, and achieved 95% first-response issue resolution, improving operational
efficiency and service reliability.
Company industry:
Business Process Outsourcing (BPO)

Education

UniversityofMindanaoTagumCollege

August 2025

August 2025

Bachelor's degree, Management Accounting

Philippines

Skills

ACCOUNTING MANAGEMENT
Intermediate
ACCOUNTING MANAGEMENT
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
METADATA
Intermediate
METADATA
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate

Training and Certifications

Certifications
Certified Computer System Servicing NCII Holder TechnicalEducationandSkillsDevelopmentAuthority
Certified Bookkeeper