Customer Service, Admin Officer and Logistic Officer
Elekta Gulf
مجموع سنوات الخبرة :9 years, 0 أشهر
In-charge of receiving return home electronic appliances items from the stores.
Planning and assigning company driver delivery schedules of the products return and repair items to the customers and main warehouse.
Preparing Daily Status Reports and Month End consolidation reports.
Assigning and Instructing labor crews on arranging the stocks inside the service center warehouse.
Collecting (GRV) Goods Return Vouchers from the stores and encoding it in our data system.
Provided support to the Service Center Manager in the office administration.
Processes all (GRV) Good Returns Voucher and LPO’S from well known Super and Hyper Markets here in UAE.
Processes purchase orders, Sales Returns, Requisitions, Invoicing and bid requests.
Communicates with Buyers/ Vendors on status of outstanding orders as well as discrepancies with quality and quantity Analyzes trends and market conditions for present and future pricing, availability, lead-time and capacity of goods and services.
Receiving daily calls from Store Merchandiser and Customers.
Assigning Return items to the Electronic and Home Appliance Technicians for item checking and repairs.
Does all administrative work and clerical work.
Does service reports and work orders & invoices.
(Warehouse & Main Office FZE) Forever Living Products, (July 2011 - October 2011)
Data Entry Operator and Data Analyst Dubai Airport Free Zone Ares (Dubai, UAE)
* System entry of Distributors application forms.
* Analyzes sales points from the distributor's product purchased.
* Preparing monthly bonus cheques and Monthly reports.
* Assisting Customers Inquiry.
* Consolidation of files.
* Provided support to the senior marketing manager in the office administration.
* Processes all distributors requests from all over UAE branch by using the Integrated AS400 (SQL system)
Sitel Philippines (March 2007 - March 2009) Ortigas Ave., Pasig City (Philippines)
Telesales Representative
* Contacted businesses and private individuals by telephone in order to solicit sales for company's goods and services.
* Answered telephone calls from potential customers
* Delivered prepared sales talks, reading from scripts that described products and services, in order to persuade potential customers to purchase a product or service.
* Explained products or services and prices, and answered questions from customers.
* Maintained records of contacts, accounts, and orders.
* Obtained customer information such as name, address, and payment method, and entered orders into computers.
* Recorded names, addresses, purchase and reactions of prospects contacted thru Oracle.
* Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
* Assisted in conducting client and market surveys in order to obtain information about potential customers.
Digitel Mobile Phil. Inc. (May 2003 - October 2006) Ortigas Ave., Pasig City (Philippines)
Customer Care Specialist I
* Achieves Sales performance Goal.
* Promotes company products and encourage trial, upgrade/multiple and or switch sale by helping
* Consumers understand the benefits and advantages of Sun Cellular's products and services.
* Processes all customer requests or service order by using the Integrated Customer Management System (ICMS) production.
* Qualifies the submitted documents of the customers/clients applying for a postpaid plan.
* Handset demonstrations to the subscribers who availed the plan.
* Attends to customer complaints, queries regarding their subscription with Sun Cellular and Assist Service Order Transactions.
Credit Evaluator
* Screens documents submitted for a postpaid line.
* Doing some call outs to verify the application of the subscriber through their reference numbers given in the application form.
* Inform the customers/ subscribers for the status of their applications.
* Asks the customers/ subscribers for the other documents needed.
Head Inventory Custodian
* Encodes inventory reports through Integrated Customer Management System.
* Sending Daily Delivery Confirmations thru Email.
* Physical counting of Handsets and other products.
* Receives Handsets Delivery.
Cashiering
* Accepts payments through credit cards, cash or checks.
* Encodes payments through Integrated Customer Management System.
* Assist Service Order Transactions.
On-the-Job Training