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Rony Halawy, customer service manager

Rony Halawy

customer service manager·Middle East Airlines

Lebanon

Diploma, Faculty of Business Human Resource Management

Work experience

Total years of experience: 11 years, 5 months

customer service manager

July 2022 - Present

Middle East Airlines

Beirut, Lebanon

I found this job using Bayt.com

July 2022 - Present

customer service in MEA ground handling

Company industry:
Airlines
Job role:
Administration

CUSTOMER SERVICE AGENT

January 2022 - Present

Middle East Airlines - MEA

Beirut, Lebanon

January 2022 - Present

• Operate Amadeus Altea DNS reservation & departure control system for check-in, boarding, and
ticketing
• Handle passenger inquiries, flight changes, and seat assignments at airport counters
• Resolve customer complaints professionally to ensure high satisfaction rates
• Coordinate with ground staff and flight crew for smooth operations
• Use MS Office to process passenger data and generate reports accurately

Company industry:
Airlines
Job role:
Customer Service and Call Center

BUSINESS OWNER

January 2020 - Present

roni

Beirut, Lebanon Remote

January 2020 - Present

• Buy and sell cars independently, managing full sales cycle from sourcing to closing deals
• Negotiate prices with buyers and sellers to maximize profit margins
• Handle paperwork, contracts, and customer follow-up independently
• Built client network and reputation for trustworthy car trading

Company industry:
Marketing
Job role:
Management

ALL DEPARTMENTS

January 2019 - January 2020

Central Bank of Lebanon

Beirut, Lebanon

January 2019 - January 2020

• Rotated through multiple departments to understand banking operations
• Assisted with data entry, file organization, and administrative tasks
• Learned professional banking procedures and compliance standards
• Developed strong attention to detail and confidentiality skills

Company industry:
Banking
Job role:
Management

Port libanon

April 2015 - February 2019

عميل جمركي

Beirut, Lebanon

April 2015 - February 2019

تخليص معاملات وبدائع وسيارات الى داخل و الخارج لبنان

Company industry:
Facilities & Property Management
Job role:
Administration

SUPERVISOR

January 2018 - January 2019

Spa Center

Baabda, Lebanon Hybrid

January 2018 - January 2019

• Oversaw daily spa operations and appointment scheduling
• Managed customer bookings, payments, and client relationships
• Led small team of staff and maintained inventory supplies
• Ensured high customer satisfaction and repeat business

Company industry:
Other Healthcare Services
Job role:
Engineering

SUPERVISOR

January 2017 - January 2018

Fakhry Restaurant - Hazmieh & Mansourieh Branches

Hazmieh, Lebanon Hybrid

January 2017 - January 2018

• Managed daily operations across 2 branches, supervising waitstaff and service flow
• Handled customer complaints and maintained consistent quality standards at both locations
• Managed cash register, inventory, and daily sales reports using Excel for both branches
• Trained new staff on customer service procedures and branch operations
• Coordinated between branches to ensure smooth operations during peak hours

Company industry:
Food & Beverage Production
Job role:
Engineering

CUSTOMS CLEARING AGENT

January 2015 - January 2017

Port of Beirut

Beirut, Lebanon Hybrid

January 2015 - January 2017

• Processed customs documentation and clearance procedures for shipments
• Liaised with port authorities and clients to expedite cargo release
• Maintained accurate records and ensured compliance with regulations
• Built strong organizational and problem-solving skills under pressure

Company industry:
Shipping
Job role:
Logistics and Transportation

Education

Antonine University

January 2020

January 2020

Diploma, Faculty of Business Human Resource Management

Lebanon

GPA (percentage): 80%

GPA (percentage): 80%

– 2020 Faculty of Business Human Resource Management at University Antonine Baabda (In progress)

Antonine University

January 2020

January 2020

Bachelor's degree, Business Administration

Lebanon

Skills

Team Handling
Expert
Team Handling
Expert
Problem Solving
Expert
Problem Solving
Expert
Communications
Expert
Communications
Expert
Personal Training
Expert
Personal Training
Expert
Responsibility
Expert
Responsibility
Expert
BUSINESS ADMINISTRATION
Beginner
BUSINESS ADMINISTRATION
Beginner
ECONOMICS
Beginner
ECONOMICS
Beginner
FINANCE
Beginner
FINANCE
Beginner
HUMAN RESOURCES
Beginner
HUMAN RESOURCES
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT WORD
Beginner
MICROSOFT WORD
Beginner
PROGRESS
Beginner
PROGRESS
Beginner
PUBLIC SPEAKING
Beginner
PUBLIC SPEAKING
Beginner
Administration
Beginner
Administration
Beginner
sales
Expert
sales
Expert
customer service
Expert
customer service
Expert
personal trainer
Expert
personal trainer
Expert
problem solving
Expert
problem solving
Expert
hospitality
Expert
hospitality
Expert
passenger service
Expert
passenger service
Expert
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DOMAIN NAME SYSTEM
Intermediate
ENTREPRENEURSHIP
Intermediate
ENTREPRENEURSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
Front Office
Intermediate
Front Office
Intermediate

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
personal trainer
BAU
Jun 2025
Personal Trainer

Training
Certificate of attendance of digital marketing seminar
Digital marketing
Aug 2020

Hobbies and interests

Gymnastics