Lead Analyst Collections
Oracle India Pvt Ltd
Total years of experience :13 years, 5 Months
Debt Collection of B2B Collections
Help & Guide the team members achieve their targets resolve the issues through root cause.
Performed End to End Testing for Oracle Applications, UAT Testing done to ensure the quality of the product.
Documentation of process updates and policies
Customer Interaction - Escalation management
.Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc.
Experienced in managing escalations
Experienced in creating and conducting refresher trainings and huddles
Comfortable in engaging the client on discussion about current performance and improvement ideas
Identify the needs to cater the inputs to onsite & a SPOC in activities as outlined
Conducting peer reviews
Resolve & revert escalations as appropriate
Conducting conference calls with the client and the business.
Training & Mentoring the new joiners and take them trough process etiquettes.
Well co-ordinate with Cash application to reduce unapplied portfolio.
Effective hand over of portfolio when new challenges on my way.
Develop customer account profile and perform customer service for dedicated accounts lists
Maintain accurate files with all information pertinent to the transaction.
Aging reports sent to Customers and managements on timely basis.
Ensuring orders are booked correctly and invoices are closed in timely manner
Regularly follow up for payment status and timely implementation of Fail To Pay process
Analyzing the credit worthiness of client /companies.
Responsibilities @ Oracle:
•Communicate and correspond with external and internal customers in a professional manner.
•Responsible for updating the credit hold and the credit watch list for the bad debt customers periodically.
•Research and resolve customer issues.
•Work with the Sales and Sales Operations teams to resolve invoicing issues.
•Manage the month end process, meeting deadlines in a timely manner.
•Conducting conference calls with the client and the business.
•Training & Mentoring the new joiners and providing process oriented guidance to them.
•Involved in Cash application to see if the remittances are applied to the intended customer.
•Develop customer account profile and perform customer service for dedicated accounts lists
•Maintain accurate files with all information pertinent to the transaction.
•Aging reports sent to Customers and managements on timely basis.
•Ensuring orders are booked correctly and invoices are closed in timely manner
•Regularly follow up for payment status and timely implementation of Fail To Pay process
•Confirmation of correct cash allocation through old money (i.e. Remittance advices received subsequent to receipt of cash)
•Analyzing the credit worthiness of client /companies.
Responsibilities @ MPHASIS:
•Handling the Inbound calls
•Handling the Queries of the customers regarding their Loan issues.
•Giving instructions to the customers over the phone and guiding them through the website.
•Sending applications for the concerned loan through web and by mail.
Recipient of the following Awards & Appreciations:
•YAR/ (You Are Recognized) Award- Nov-2008
•Rewarded for being the Top Performer in terms of meeting targets on a quarterly basis consistently.