EXPERIENCE SPECIALIST
Desert Gate Tourism
Total years of experience :23 years, 11 Months
Attending client calls and other queries regarding
reservation of tours / excursions with a professional and
polite manners all the time
• Prepares quotations based on budget with high standard
service
• Receiving/sending emails to our clients regarding inquiries,
complaints and any related matters.
• Established and maintain cooperative working relationship
with co-workers for organize flow of work.
• Perform other duties given by department heads.
• Attending training sessions and meetings as required.
• Negotiated contracts to suppliers with good profit (buy and
sell)
• Interacts effectively, professionally and courteously
• Monitoring of sales on daily basis / budgeting and
forecasting month end target.
• Performs general clerical duties applying established
office system procedures.
• Effectively resolves day to day matters independently.
• Attending client calls and other queries regarding
reservation of tours / excursions with a professional and
polite manners all the time
• Prepares quotations based on budget with high standard
service
• Receiving/sending emails to our clients regarding inquiries,
complaints and any related matters.
• Established and maintain cooperative working relationship
with co-workers for organize flow of work.
• Perform other duties given by department heads.
• Attending training sessions and meetings as required.
• Negotiated contracts to suppliers with good profit (buy and
sell)
• Interacts effectively, professionally and courteously
• Monitoring of sales on daily basis / budgeting and
forecasting month end target.
• Performs general clerical duties applying established
office system procedures.
• Effectively resolves day to day matters independently
• Taking minutes of the meetings.
• Assisting the general manager for the reports needed such as generating sales and monthly target.
• Screening calls, sending fax, sending e-mails to the clients
• Preparing memo, reports and other documents required.
• Encoding necessary documents as required
• Prepares purchase order requisition based on approved quotation.
• Arranges for travel and consultancies.
• Maintains supplies and equipment. Monitors office accounts for fax and telephone calls.
• Keeping a record of all assigned shipments, deliveries and pick-ups.
• Taking care of the customer requests and complaints
• Update inventory records and compile weekly/ monthly reports for the management
• Collaborate with other department to deal with the issues
• Responsible for organizing, sorting, and transferring goods from one location to another
• Perform other duties assigned by department heads
• Process paperwork for domestic and international shipments including obtaining documents from overseas agents, when necessary
• Established and maintain good working relationship with customers
• Responsible to generate sales on a daily basis.
• Initiate monthly inventory or as per request.
• Encoding of invoices and pricelist
• Established schedules to avoid overlapping of activities and keep records and all other important items to follow up
• In charge in housekeeping of all important documents
• Responsible to prepare memo, reports documents as required by the department.
• Routing memo and makes other allied information activities to support a good flow of communication
• Answer phone calls, receiving fax and sending e-mails to customer.
I was graduated Integrated Programming Course and took also Bachelor of Science in Computer Science (undergraduate)