Group Assistant QA Manager
SEVEN SEAS GROUP
Total des années d'expérience :21 years, 2 Mois
Storage and Distribution and Marine Services
Reported to Group Head of QHSE
Responsibilities:
• Cascaded the same QHSE Programs implemented in Supreme to Seven Seas during its merger & acquisition/ integration. Carried the same job functions in Supreme when transferred to SevenSeas.
• Performed regular internal audits to ensure compliance against the SOPs and all related requirements of ISO and GSO standards.
• Prepared food and technical product specifications for Ship Supply contracts and core/ wider assortments ensuring compliance against the relevant mandatory product standards (i.e. CE, IACS, EC, ANSI standards, etc.).
• Participated in external meetings as required i.e. Suppliers, Customers for contract mobilization, Certifying bodies (SGS, BV, etc.).
• Business development service support resource for technical bid documentation (quality plan, business plan, etc.)
• Conducted QHSE training related to ISO IMS requirements.
• Handled monthly, weekly and ad-hoc Group KPIs Updates/Reports for Executive Board and Senior Management (i.e. Ship Supply Commercial
Update, Complaints & Supplier NCRs, Functional and Regional Action Lists Update, Regional Sales Managers KPIs, etc.) for a year.
Specific projects handled/involved:
• Ship Supply Group certification of Integrated Management Systems covering 21 locations globally (a breakaway from DGS certification)
and upgraded the IMS certification to ISO 9001, 14001 and 45001 latest versions.
• ISO Documentation - Operations Manual, SOPs, Process Maps.
• Ship Supply Support Service Centre transition in Manila and in India.
• Ship Supply Contracts and Core/Wider Assortments’ product specifications (of provision and technical products).
• Design and implementation of Group Document Control Centre (SDCC) based on MS SharePoint for Seven Seas Group.
• MEEA Commercial Team shared mailbox management setup and implementation.
Storage and Distribution/ Foodservice for DGS (USDOD, UKMOD, UN, NSPA)
Reported to Group Head of QHSE
Responsibilities:
• Ensured effective design and implementation of Integrated Management Systems (IMS); obtained and maintained third-party certifications across the group (ISO 9001, 22000, 14001, OHSAS 18001 & BRC Storage & Distribution standards).
• Liaised with management systems certification bodies and training providers (BSI, Micron2, SGS, BV, etc.)
• Mapped and reviewed processes developed and/or improved flowcharts, SOPs, and other required documentation.
• Established and managed the Group Document Control Centre (SharePoint-based document management system).
• Prepared mandatory QHSE training materials for staff related to ISO, BRC and other related GSO standards.
• Performed internal audits as assigned in Warehousing operations in Sharjah, UK, Afghanistan to ensure compliance against the SOPs and all related requirements of ISO and BRC.
• Handled the Group Compliance Database user administration (web-based application for Customer Complaints, Supplier Nonconformance, Audit Nonconformance, and Incident Reporting).
• Conducted risk assessments aligned with the IMS requirements (processes, products, environmental aspects, safety hazards, etc.).
• Conducted the second-party and internal audits as assigned.
• Conducted verification of the authenticity of management systems and inspections certificates submitted by the group suppliers to the QHSE Technical team.
• Prepared Corporate QA monthly reports.
• Supported bid technical documentation for QHSE, Purchasing, and Transportation/3PL.
Specific projects handled/involved:
• Group IMS certification covering 31 locations globally (for DGS and Commercial setup).
• Transportation Department ISO 9001:2008 Multi-site Certification (Germany, Latvia, UAE).
• UK Fareham Depot BRC Global Standard for Storage & Distribution Certification aligned with the UKMOD requirements
• UN Depots ISO 22000:2005 Certification (Liberia, Ivory Coast, Mali, and Israel) aligned with the UN requirements
• Design and implementation of Group Document Control Centre (SDCC) based on MS SharePoint for the group.
• Process Engineer for Project Phoenix “As Is” process mapping handling HR, IT and Procurement processes.
Oil and Gas/ Drilling
Reported to Senior QHSE HQ Manager/Regional QHSE Manager (MENA)
Responsibilities:
• Reviewed bid documents from the Business Development Team and prepared QHSE bid responses for all MENA tenders.
• Maintained audit schedule of 20 selected rigs worldwide for 2012 RMS audit.
• Monitored compliance and processed the annual Operations Fitness Certificate (OFC) requirements to Trakees to ensure seamless renewal of trade license.
• Liaised with ABS Consulting Group Ltd.’s Regional MENA Manager for audit schedule and ABS auditors’ assignments.
• Conducted Nabors Orientation/Training to new ABS auditors.
• Coordinated with Area Managers and Area QHSE teams for audit schedule and logistics.
• Reviewed all Audit Reports submitted by QHSE Superintendents and ABS Auditors before publishing in NaborsNet and sends report notification to the concerned areas.
• Participated in Weekly Incident Report Review (WIRC) and Monthly Safety Report Review (MSRR) meetings.
• Performed special tasks on Continuous Improvement Programs as directed.
Specific projects handled:
• NDIL Incident Database reconciliation
• 2011 Year-end rig benchmarking program report and analysis
• 2011 National rig crew survey report and analysis
• Revised Rig Management System Assessment Protocol (audit questionnaire and audit report) to be used in all internal RMS audits globally
• Revised the Standard QHSE Bid Response document
Storage and Distribution/ Foodservice for DGS (USDOD, UKMOD, UN, NSPA)
Reported to QA & Technical Manager
Responsibilities:
• Updated and maintained the QMS documents.
• Achieved certification for newly created business units and maintain certification status for the business units that are already certified.
• Maintained QMS and FSMS related records.
• Created Internal Audit Schedule and conducted Internal Audits.
• Conducted Internal QMS and Food Safety Training.
• Created a document control system for the existing QMS and food safety documents and forms and create new documents and forms as required.
• Created Training materials for QMS and FSMS and provided training for Supreme Foodservice employees.
• Maintained NCR summary for the business units in the scope of the ISO 9001 and BRC certification.
• Monitored operational NCR reporting and Corrective action implementation for the different Operations.
• Provided technical guidance and support on quality issues.
Specific projects handled/involved:
• UN Depots ISO 22000:2005 Certification (Liberia and Ivory Coast) aligned with the UN requirements
• Catering ISO 9001:2008 Certification (Kandahar, Afghanistan) aligned with the NSPA requirements.
Information Technology Services Reported to Technology Services Group Manager;
Led 5 BPU Systems Engineers
Responsibilities:
• Planned, directed and controlled the unit’s business development plus service delivery of Microsoft solutions concerning Business Productivity Infrastructure Optimization (BPIO).
• Liaised effectively with different departments such as Account Managers of Enterprise, Corporate, Commercial and Education Units in improving sales.
• Ensured sufficient service opportunities for each Account Manager; reviewed the performance of accounts and accordingly developed plans for opportunities along with Business Services Group.
• Monitored delivery of pre-sales activities including solutions presentation, product demonstration, proof of concept, service proposal submission and other solution information required by the client.
• Delivered consulting service on solutions, channelized solution implementation, and deployment delivery.
• Involved in the complete project stages right from planning, implementing monitoring and completion.
• Addressed all service warranty and maintenance support requests.
• Managed entire activities and resources of the unit; implemented business unit plans supporting company business goals; and looked after the performance of Systems Engineer.
Specific projects handled/involved:
• SharePoint deployment in International School Manila
• Navision ERP in Manila Jockey Club
• Business Intelligence in Axa Philippines (main office)
• SharePoint upgrade in GMA Network News Division
• SharePoint deployment in Security Bank (main office)
Information Technology Services and HW Trading
Reported to SVP for Finance and Administration/COO
Responsibilities:
• Provided leadership and direction to the Junior Methods and Systems Analyst.
• Developed and implemented systems and methods for the organization.
• Reviewed the existing systems and identified areas of improvement requiring IT tools or solutions.
• Supervised the implementation of improved business systems; provided feedback on project status to management, users, and process owners including end-users.
• Organized documentation of corporate policies and procedures.
• Worked as a Consultancy team member for business process management as well as Pre-sales team member for Stellent Imaging and Workflow management.
Returnee, short-term assignment until company closure. Same job function as previous post in IDC
Reported to AVP Food Group Information Officer.
Responsibilities:
• Collected, reviewed and evaluated systems for possible improvements in the business functionality as part of the Oracle 11i business integration project.
• Developed revenue cycle procedures, resulting in standardized operations.
• Assisted orientation and monitored new/improved business systems implementation to manage users, process owners, and end-users;
• Identified other areas for improvement requiring IT tools or solutions in accordance with the business objectives & corporate strategic directions;
• Scheduled the project as per the ISO standards; documented policies, SOP and work instructions.
Specific project handled/involved:
• Process mapping and improvement of procurement and revenue cycle processes, and swine medication inventory process
Export / Cottage Industry
Reported to Business Development Director and PH Operations Manager
Responsibilities:
• Generated cost analysis report to provide the Business Development Manager of the target cost of material sourcing that would conform to the buyer’s target price. Also handled cost down renegotiations to vendors.
• Coordinated with various testing & research institutions to comply with quality assurance standards. Such institutions include Forest Products Research & Development Institute (FPRDI); Metal industry research & Development Center (MIRDC); Philippine Council for Agriculture, Forestry and Natural Resources Research & Development (PCARRD) and Fiber Industry Development Authority (FIDA).
• Managed material/product non-conformity investigation and reporting.
• Set up quality standards useful in conducting quality control inspection.
• Performed operational duties such as material receiving, dispatch, and coordination to Accounting for production materials; also coordinated sourcing of major materials through telemarketing.
Manufacturing / Production
Reported to Production Manager (operational activities), and to Korean Consultant (special projects/ operational studies)
Led 2 Process Engineers, 3 Process Technicians, 1 Sample Maker and 2 Clerks
Responsibilities:
• Responsible for the formulation of all quality process standards and the timely implementation of corrective action in the factory.
• Instrumental in reducing the rejection rate in the production of speaker oscillation parts by 80%.
• Played a significant role in achieving the company’s ISO 9002 certification with zero deviation tolerance.
• Managed effective preparation and coordination of the New Model Oscillation Parts.
• Monitored timely preparation and checked the accuracy of all Standard Process Controls & Control Parameters Chart (SPCC) and Work Process Sheet (WPS) for the Plant.
• Analysed and formulated preventive actions for non-conforming parts in the plant.
• Coordinated with Engineering Team for specs, Planning team for schedule, Production and QA Teams for non-conformities to effectively carry out objectives.
ISO Internal Auditor/Active Member
From June 1998 to August 2001
Reported to Group IE Manager
Responsibilities: As Industrial Engineer for Special Projects & Cadet Corporate Industrial Engineer:
• Documented and modified Quality Procedures as needed.
• Supervised Document and Data Control Centre (DCC) operation.
• Represented DCC in internal and certification audits.
• Assisted IE Manager in Documenting Corporate Manual and orientations.
• Implemented 5S in all in-house manufacturing departments.
(21 units, not yet completed)
Graduated
6 months correspondence course