Call Center representative at Tanfeeth for ENBD Group
Tanfeeth
مجموع سنوات الخبرة :9 years, 8 أشهر
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintain a high-volume workload within a fast paced environment.
• Submit requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
• Drafting documents and correspondence
• Preparing reports
• Proofreading
• Scheduling
• Providing telephone support
• Transcribing