Rosalyn Bichara

 Managed end-to-end domestic and international travel coordination, creating tailored, cost
effective itineraries for leisure and corporate clients.
 Engaged inbound and outbound warm leads via phone, email, and social media platforms to
drive new client acquisitions.
 Executed targeted Facebook Ads and launched email campaigns to effectively generate leads
and boost monthly sales performance.
 Handled complex global bookings, itinerary changes, travel disruptions, and payment processing
under strict compliance guidelines.
 Maintained excellent vendor relationships with airlines, hotels, and tour operators to secure
competitive rates and maximize client satisfaction.

 Client Consultation & Travel Planning: Managed end-to-end travel coordination for international
clients, assessing individual needs to curate customized, cost-effective itineraries, flights, and
accommodations.
 Global Ticketing Operations: Utilized specialized booking platforms and global distribution
systems to issue, reissue, and modify complex international airline tickets, ensuring 100%
accuracy in routing and pricing.
 Customer Service & Relationship Management: Built high-trust relationships with clients by
providing proactive support, handling booking changes, resolving travel disruptions, and
addressing inquiries with extreme attention to detail.
 Independent Business Management: Operated autonomously as an independent contractor,
managing personal sales targets, customer outreach, daily administrative workflows, and client
invoicing with zero supervision.

 Provided high-level administrative, secretarial, and scheduling support to the General Manager
and Assistant GM in a fast-paced environment.
 Drafted sensitive, confidential executive correspondence, reports, and memos with extreme
attention to detail.
 Meticulously proofread corporate documents for accuracy, completeness, and compliance with
company policies and procedures.
 Managed executive calendars, coordinated cross-departmental meetings, prepared agendas,
and logged meeting minutes.
 Handled incoming executive telephone calls and correspondence, demonstrating sound,
independentjudgment and professional sensitivity.

 Provided administrative and scheduling support to three corporate Vice Presidents across
Finance, Operations, and Sales & Marketing.
 Coordinated international travel, lodging, venue sourcing, and catering for corporate delegates,
speakers, and internal staff.
 Arranged end-to-end logistics for upcoming corporate workshops, managing conference room
layouts, audio-visual setups, and programs.
 Managed workshop delegate registrations, processed official manuals, and issued certificates of
completion to program graduates.
 Facilitated individual retail product sales to walk-in clients, generated official sales invoices, and
oversaw incoming/outgoing office courier parcels.

 Managed elite customer inquiries via phone and email, resolving difficult client scenarios with
high professionalism and empathy.
 Allocated verified incoming leads to real estate agents and assisted with the preparation of
contracts, tenancy agreements, and sales documentation.
 Uploaded property listings onto digital portals and company websites with accurate descriptions,
pricing data, and media assets.
 Coordinated with external advertising agencies to prepare property feature flyers and cross
reference print advertisements.
 Maintained secure customer payment records, managed CRM database systems, and verified
property pricing with the accounts department.

 Executive & Multi-Department Support: Provided direct, high-level administrative and secretarial
support to the General Manager, Assistant Sales Manager, Advertising Manager, and Chief
Accountant.
 Client Relations & CRM Management: Handled high-volume customer inquiries and complaints
via phone and email; qualified prospective leads and accurately logged profiles into the
Masterkey CRM system.
 Financial & Contract Administration: Maintained Sales Agreement Contracts, processed bank
finance documentation, and cross-verified property pricing with the Accounts Department to
ensure secure data tracking.
 Event Coordination & Vendor Management: Sourced vendor proposals and coordinated
corporate logistics for high-profile project launches, managing flight/hotel bookings, audio-visual
support, and venue setups.
 Digital & Print Content Administration: Managed the corporate website by uploading
construction updates and promotional media, and proofread final marketing layouts for
brochures and catalogs before printing.

 Oversaw complete training center operations, managing campus aesthetics, physical upkeep,
and center profitability goals.
 Ensured strict adherence to company operating policies, student registration protocols, and
international examination guidelines.
 Collected and evaluated student feedback data, formatting summary reports to implement
active quality improvements.
 Designed, planned, and developed training visual aids, coursework schedules, and specialized
educational materials for instructors.
 Evaluated student performance metrics and maintained an accurate, confidential archive of
student registration certificates and historical records.