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Rosalyn Mtolongo, Marketing officer

Rosalyn Mtolongo

Marketing officer·Open Connect Limited(OCL)-

Malawi

Diploma, Social Welfare And Business Management

Work experience

Total years of experience: 6 years, 3 months

Marketing officer

January 2024 - Present

Open Connect Limited(OCL)-

Lilongwe, Malawi

January 2024 - Present

• Conducting market research.
• Organizing promotional events.
• Developing marketing strategies based on market research findings.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Marketing and PR

Data Entry Clerk

November 2021 - March 2024

Ison Xperiences

Lilongwe, Malawi

November 2021 - March 2024

Communicate with customers and resolving customer queries.
Entering and verifying data.
Managing customer data.
Maintaining confidentiality.
Company industry:
Telecommunications

Data Clerk

January 2020 - July 2021

ISON Xperiences

Egypt

January 2020 - July 2021

• Collecting and verifying customer information for account setup and maintenance.
• ensuring compliance with KYC (know your customer) regulations and company polices.
• inputting accurate data into database and systems.
• performing regular checks to maintain data integrity and accuracy.
• assisting customers with inquiries related to KYC procedures.
• collaborating with team members to streamline processes and improve efficiency.
• Greeting and assisting customers.
• Providing product knowledge and recommendations.
• Assisting with trying on clothes.
• Processing transactions.
• Collaborating with team to achieve sales targets.
• Monitoring inventory levels.
• Handling customer inquiries and concerns.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Administration

Education

K and M school of accountacy

January 2019

January 2019

Diploma, Social Welfare And Business Management

Malawi

Skills

Computer literate

Expert

Fluent in English

Expert

Attention to detail

Expert

Time management

Expert

Team player

Expert

Quick leaner

Expert

ADAPTABILITY

Intermediate

CUSTOMER SERVICE

Intermediate

DATA MANAGEMENT

Intermediate

DIGITIZATION

Intermediate

GOAL ORIENTED

Intermediate

MANAGEMENT

Intermediate

PROFESSIONALISM

Intermediate

SELF MOTIVATION

Intermediate

SUPERVISION

Intermediate

TEAMWORK

Intermediate

Languages

English

Expert

Trainings and Certifications

Certifications

Certificate Of Education (MSCE)

Certificate In Monitoring and Evaluation Data Entry, Project Management.

Certificate In Introduction to Computer.

Certificate In Customs and Clearing.

Business management

May 2019

Hobbies and interests

Reading

Brought new teaching style for kids with autism