Senior Administrative Officer
Guardian Wealth Management
مجموع سنوات الخبرة :10 years, 8 أشهر
Preparing and maintaining the client file
Undertake research both independently and with the Wealth Manager to identify suitable
solutions to meet the client’s needs
Prepare information/comparisons for analysis
Consider current and future allocation of assets for investment strategy with regards to client
risk profile
Prepare draft recommendation reports to be discussed/signed off by Wealth Manager
Prepare suitability letters in accordance with the agreed recommendations
Complete application / proposals forms
Ensure all compliance paperwork is in order
Make changes to client’s investments as instructed
Implement the chosen investment strategies
Act as main point of contact and deal effectively with queries from clients and other parties
through effective communication
Establish and build strong relationships with clients and attend client meetings with Wealth Manager
if required
Organise future planning meetings with client
Review investment portfolio, asset allocation, risk profile etc
Send planning figures to client for update and revision in preparation for next meeting
Initiate review meetings with clients
Preparing quotations and sending valuations to client
Sign up business with client
Chase pension transfers
Specialise in Life Insurance, Mortgage Protection and Retirement Plan.
ADMINISTRATION
Provides advance administrative support to senior executives and advisers
Maintains sensitive and confidential files, records, and information
Maintains close and highly responsive relationship with all providers / Insurance Companies
Works closely with New Business Manager and act upon her absence
Attends meetings and trainings
NEW BUSINESS PRODUCTION
Review and process new applications and policy changes requiring underwriting in accordance with company guidelines
Review and process new applications and policy changes requiring underwriting in accordance with company guidelines
Adjust application information on system as requested by advisers
Retrieve medical information from various service providers
Update system upon receipt of outstanding medical and underwriting requirements
CLIENT RELATIONS
Contact advisers and clients to obtain missing information, investigate discrepancies, and initiate follow up on pending applications
Liaise with other departments to ensure that processes requiring action by more than one department are handled promptly and accurately
Respond to all new business inquiries from internal and external clients (phone calls, email and occasionally face to face)
REVIEW OF FILES
Ensure proper signatures are received on applications and that Confirmation of Identity information is complete
Certify AML documents
Analyze reports and/or reason why letter along with the applications for company compliance
MISCELLANEUOS
Handles premium arrears, redemptions, reinstatement and change of agencies
Prepares dealing and/or switch instructions and process fund claim forms
Investigates and process incoming miscellaneous documents including fund contract notes and solve all discrepancies
Supports Pension Department by chasing / following up LOAs and fund transfers
Coordinates with Commissions department to ensure charge-backs or re-payment of agent commissions are managed appropriately
Administration:
Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control and personnel requirements; implementing changes.
Forwards new business application to the main administration department of the company and providing information if necessary.
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Works closely with Administrator and act upon her absence.
Coordinates with five advisers in the team and act upon their requests.
Contributes to team effort by accomplishing related results as needed.
Monitoring, Maintaining and Updating:
Maintains workflow by reporting to Managing Partner on daily routine and developing reporting procedures.
Downloads monthly valuation from providers’ websites and send to clients.
Provides information by answering questions and requests from clients and providers.
Chases most companies in UK for pension transfer to U.A.E.
Keeps records of payment and notifies advisers and clients for due dates.
Schedules medical appointment for client who will acquire life insurances.
Maintains good filing system of the team.
Ensures collection of important data by inputting in company’s own database called client- Assists.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• RECEPTIONIST cum SECRETARY - February 16, 2009 - February 28, 2011
Transworld Computer Technology, LLC.
Shop # 2 & 3 Al Nadha St., Bur Dubai, U.A.E
(One of the leading IT Distributing company that involved in the supply of information
technology products and services in the Gulf Co-operation Council, Africa, CIS, and Indian
Subcontinent)
Duties and Responsibilities: Administration: ➢ Reports directly to the General Manager of the company regarding the daily work routine.
➢ Ensures/provides highest quality of service for the Department/Sector Managers, employees/staff and clients in compliance with all policies and standards of the company.
➢ Prepares and provides the following: - Memoranda/business correspondences and official forms for office distribution.
- Keeping the reception area presentable, and assists customers in all of their queries.
- Maintain a good filing system and do the typing for all the documents
- Properly control the inventory of all the office supplies and order upon request.
- Scheduling of meetings, giving attendance report of Dubai to the management using the company's own ERP system for 40 employees.
➢ Sets, updates and manages the calendar, appointments, meetings, schedules, travels and hotel reservations for the General Manager, Managers and guests.
➢ Answers/screens incoming calls for the General Manager and employees as well.
➢ Facilitates check preparation for the General Manager's confidential and personal
payment.
➢ Entertains and attends visitors, clients and guests for the General Manager, Managers of different department and staff.
➢ Acted on the request of employees and subsidiary entities.
➢ Performs other duties and multi-tasking job as maybe assigned from time to time.
Monitoring, Maintaining and Updating: ➢ Incoming/outgoing official documents from e-mail, couriers and fax messages.
➢ Organizing the filing system and record keeping of the company (i.e. machines/equipment's file, supplier's file, official, confidential documents and reports) and ensures necessary information is always available.
➢ Distribution of all types of communications, forms and records for all departments and staffs.
• HR ASSISTANT - January 28, 2008 to February 10, 2009
Crystal Gallery Group H.O./Showroom
533 Al Shafar Bldg., Al Aweer Road, Ras Al Khor, Dubai, U.A.E
(The makers of Exquisite Genuine handcrafted Crystal wares, awards, trophies, and gifts. It is a multinational company that operates in the Middle East and Asia)
Duties and Responsibilities: Human Resources/Personnel & Recruitment Services: ➢ Assists HR Manager for the preparation of reports, list of employees and official
documents and forms for personnel use.
➢ Composes & drafts memos, correspondences for employee's information and circulation.
➢ Monitors passport copy and document requirements of employees for visa processing and endorses to HR Manager and P.R.O.
➢ Coordinates with the HR Manager regarding status of visa of employees for direct hiring and for employment processing and procedure.
➢ Assists employees/staff regarding HR matter and their employment enquiries.
➢ Calls/informs applicants for schedule of meeting, interview and their schedule for official and vacation travel.
➢ Encodes memoranda, letters and various communications for Manager and personnel
services division personnel
Recruitment and Salary Administration
➢ Classified, collated and maintained an effective monitoring system and assists in the preparation of various reports, evaluation studies, labor relations, salary and benefits.
➢ Screened and monitored applicants, new hires and newly appointed employees.
Selection, Placement and Personnel Movement
➢ Prepared and encoded the following: a. Regular, casual appointment, contract of services and approved rehiring of job order hires.
b. Termination notices, non-renewal of appointment, acceptance of resignation of employees at the main office and entities.
Bachelor of Science in Electronics and Communications Engineering - SY 2001-2006 Manuel S. Enverga University Foundation - Lucena City, Quezon Province, Philippines