SENIOR TRAVEL CONSULTANT
HOLIDAY FACTORY
Total years of experience :8 years, 7 Months
Coordinate with suppliers in providing Travel Services (Outbound and Inbound)
Administrative tasks such as reporting sales, numbers of booking closed, Ticket issued, etc.
Ticketing Budget
Arranging transport, accommodation, tours, and activities
Contacting airlines, hotel and ground transportation such coach operators to make suitable arrangement
Dealing with and documenting complains, issues and general inquiries
Making alternative arrangements for the customer who had their trips interrupted by unforeseen issues
Airline Ticketing using GDS and other Airline online Portal
Coordinate with all contracting Hotels and also online Hotel Suppliers such as Stuba, Hotelbeds, Hotel.com, etc.
Handling Corporate Group Booking and Staff bookings.
Computing and making special Holiday Package for all Corporate Bookings as part of the request
Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
Deal with occurring travel problems, complaints or refunds
Meet profit and sales targets
Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.
Handling Corporate and Retails Clients
Modifying existing bookings to suit a change in clients’ circumstances.
Making and confirming bookings, often via a Global Distribution System (computerized central reservation system).
Preparing customized itineraries to suit the clients’ preferences and budget.
Respond to all phones as well as greet clients.
Respond to all calls quickly, professionally and courteously
Processes each crew members Name Record (PNR) within the guidelines provided in SQM for ticketing and quality, balancing a cost-effective travel itinerary and satisfactory routing.
Responsible for fulfilling all crew members travel request using GDS arising from E-1 system
Coordinate arrangement for hotel and transportation bookings through contracted hotels, GDS or other methods as needed to meet the service level.
Attends to all crew member needs received via telephone or written request and ensure proper encoding of remarks to Travel Mart
Ensures that all crew travel emergencies within six days are attended including but not limited to travel reprinting of a Letter of Employment (LOE) updating of E-1 record, re-scheduling of crew members to meet vessel at very next port of call.
Work closely with port logistics and scheduling team on crew related matters to ensure the fast and efficient resolution in any situation.
Provides functional areas w/in Fleet Operations with systematic information supporting and effective par level planning process and related procedure. This includes communication with the HR Center/Crew Office regarding any last-minute changes to a travel itinerary, shipboard employee joining date due to an unforeseen delay. Etc.
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Issuance and reissuance of flight bookings over the phone
Effectively manage large amounts of incoming calls. Ensuring the quality of calls is met.
Build sustainable relationships of trust through open and interactive communication
Adhering to agreed processes, meeting required work standards, targets, and objectives
