rose fernandes, Secretary to the Sr. Vice President- Global Commercial & Customer Relations

rose fernandes

Secretary to the Sr. Vice President- Global Commercial & Customer Relations

Jebel Ali Freezone Authority, JAFZA

Location
United Arab Emirates - Dubai
Education
Diploma, Computer Applications
Experience
21 years, 7 Months

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Work Experience

Total years of experience :21 years, 7 Months

Secretary to the Sr. Vice President- Global Commercial & Customer Relations at Jebel Ali Freezone Authority, JAFZA
  • United Arab Emirates - Dubai
  • My current job since January 2011

..

Department Co-ordinator at Jafza
  • United Arab Emirates - Dubai
  • My current job since January 2012

• Assist the CR & D team in all day to day administrative activities.
• Keep all department records, draft minutes of departmental meetings and
• Provide a professional secretarial service for the department head, routing callers and correspondence as necessary and taking initiative in drafting and finalizing replies where appropriate to ensure that all matters are dealt with efficiently and appropriately.
• Act as first point of contact for both internal and external visitors wishing to contact the Sr. V.P. Provide a time management/ diary service for the managers, V.P to ensure effective use of time and attendance at all meetings ar the appointed times.
• Coordinate and facilitate the reception and logistical arrangements for visiting executives and dignitaries, ensuring observance of protocol and sensitivity to cultural aspects.
• Make travel arrangements in a time-effective way, including arranging complex itineraries/ venues, ensuring most effective use of the department manager’s time.
• Assist in the development of presentations and reports for the executive management, which requires basic analysis and formatting of information ensuring adherence with quality standards.
• Perform other work associated duties as assigned by direct line manager.

Secretary to the Sr. Vice President- Global Commercial & Customer Relations at Jebel Ali Freezone Authority, JAFZA
  • United Arab Emirates - Dubai
  • January 2012 to November 2013

....

Secretary to the Sr. Manager - Labour Disputes & Inspection at Jebel Ali Freezone Authority, JAFZA
  • October 2007 to January 2012

Organization: Jebel Ali Freezone Authority, JAFZA
Position: Secretary to the Sr. Vice President- Global Commercial & Customer Relations
January 2012 till date
• Assist the CR & D team in all day to day administrative activities.
• Keep all department records, draft minutes of departmental meetings and • Provide a professional secretarial service for the department head, routing callers and correspondence as necessary and taking initiative in drafting and finalizing replies where appropriate to ensure that all matters are dealt with efficiently and appropriately.
• Act as first point of contact for both internal and external visitors wishing to contact the Sr. V.P. Provide a time management/ diary service for the managers, V.P to ensure effective use of time and attendance at all meetings ar the appointed times.
• Coordinate and facilitate the reception and logistical arrangements for visiting executives and dignitaries, ensuring observance of protocol and sensitivity to cultural aspects.
• Make travel arrangements in a time-effective way, including arranging complex itineraries/ venues, ensuring most effective use of the department manager's time.
• Assist in the development of presentations and reports for the executive management, which requires basic analysis and formatting of information ensuring adherence with quality standards.
• Perform other work associated duties as assigned by direct line manager.


Organization: Jebel Ali Freezone Authority, JAFZA

Secretary to the Financial Controller at Metropolitan Palace - Al Habtoor Group, Dubai
  • United Arab Emirates - Dubai
  • March 2005 to September 2007

...

Customer Service Executive - Credit Card Section at Mphasis BPO
  • India
  • May 2002 to September 2004
Secretary to the Sr. Vice President- Global Commercial & Customer Relations at Jebel Ali Freezone Authority, JAFZA
  • to

Organization: Jebel Ali Freezone Authority, JAFZA
Position: Secretary to the Sr. Vice President- Global Commercial & Customer Relations
January 2012 till date
• Assist the CR & D team in all day to day administrative activities.
• Keep all department records, draft minutes of departmental meetings and • Provide a professional secretarial service for the department head, routing callers and correspondence as necessary and taking initiative in drafting and finalizing replies where appropriate to ensure that all matters are dealt with efficiently and appropriately.
• Act as first point of contact for both internal and external visitors wishing to contact the Sr. V.P. Provide a time management/ diary service for the managers, V.P to ensure effective use of time and attendance at all meetings ar the appointed times.
• Coordinate and facilitate the reception and logistical arrangements for visiting executives and dignitaries, ensuring observance of protocol and sensitivity to cultural aspects.
• Make travel arrangements in a time-effective way, including arranging complex itineraries/ venues, ensuring most effective use of the department manager's time.
• Assist in the development of presentations and reports for the executive management, which requires basic analysis and formatting of information ensuring adherence with quality standards.
• Perform other work associated duties as assigned by direct line manager.

Secretary to the Sr. Manager - Labour Disputes & Inspection at Metropolitan Palace - Al Habtoor Group, Dubai
  • to

Position: Secretary to the Sr. Manager - Labour Disputes & Inspection
October 2007 till January 2012
Job Profile: -
• To attend to incoming telephone calls, and to prioritize messages and all incoming mail/E Mail. Maintain follow up to ensure these are dealt with in an efficient and expedient manner in order of importance.
• To handle the requests for appointments, setting appointments were deemed appropriate, passing others to appropriate departmental heads, and latterly discussing actions with Section Manager.
• To maintain and keep copies of all expenditure, Quotations and operating budgets of the section.
• Communicate/liaise with all other Jafza Departments and Business Units as and when required on behalf of Manager Facility Inspection to perform tasks / projects requested.
• Prepare minutes of meetings and circulate to the respective authorities as advised by the Manager.
• Maintain strict confidentiality of all documents, reports and information received or forwarded through Operation departments.
• Raising Maximo requests for stationery, Capex, Opex, and new employee's requirements.

Secretary to the Financial Controller at Mphasis BPO
  • United Arab Emirates
  • to

Organization: Metropolitan Palace - Al Habtoor Group, Dubai
Position: Secretary to the Financial Controller
March 2005 till Sep 2007
Job Profile: -
• Types and proof reads a variety of material, such as letter, memoranda and reports, statements, tabulations, etc. ensuring accuracy and passing to Financial Controller. Arranges dispatch and circulation of documents as required.
• Receives incoming mail, stamps date, attaches references as necessary, and passes on to the Financial Controller. Delivers confidential material personally to other offices.
• Establishes and maintains a comprehensive filing system for correspondence and other material, maintains files and other records for assigned office including confidential material, ensuring adequate security measures are taken to preserve confidence.
• Makes arrangements for meetings and may attend to take minutes as directed.
• Daily routine contact with personnel up to senior management level while making or taking appointments for Financial Controller and answering queries. Frequent contact with visitors, who may be of VIP status.

Education

Diploma, Computer Applications
  • at MANIPAL INSTITUTE OF COMPUTER EDUCATION
  • March 2001

One year Diploma in Computer Applications (D.C.A) from MANIPAL INSTITUTE OF COMPUTER EDUCATION passed with a First Class.

Bachelor's degree, Psychology, Office Management & Secretarial Practice
  • at University of Mangalore
  • March 2000

Qualifications Bachelor of Arts Degree from University of Mangalore with subjects Psychology, Office Management & Secretarial Practice passed with a First Class in the year 2000.

Bachelor's degree, Physics, Chemistry, Maths & Computer Science
  • at Pre-University College, St Agnes College
  • April 1999

Pre-University College, St Agnes College, Mangalore (Physics, Chemistry, Maths & Computer Science) passed with a Second Class. Additional Qualifications

High school or equivalent, Ministry of H.R.D
  • at Karnataka Regional Engineering College
  • March 1999

Attended 'On-the job-training' at K.R.E.C (Karnataka Regional Engineering College, Surathkal, Mangalore) conducted by the Ministry of H.R.D, Dept of Education, Govt of India.

Specialties & Skills

Problem Solving
ARRANGEMENTS
CORRESPONDENCE
CUSTOMER RELATIONS
RECEPTION
SECRETARIAL
SECRETARY
TEAM PLAYER
TIME MANAGEMENT
TRAVEL ARRANGEMENTS

Languages

Hindi
Beginner
English
Beginner