Welcome Desk Agent
W Doha Hotel & Residences
Total years of experience :7 years, 0 Months
W Doha Hotel & Residences
P.O. Box 19573, West Bay, Doha, Qatar
Welcome Desk Agent (Front Desk)
November 18, 2010 - June 2013
Responsibilities
-Responsible for processing guests checking in and out of the hotel in a efficient, friendly, courteous and professional manner following the hotel property standards.
-Provides prompt, courteous and efficient services to all guests and provides high level of customer satisfaction through personalized service from arrival to departure.
-Conducts in room & hotel familiarization and assists guest in hotel's happening enquiries or requests.
-Maintains an up-to-date knowledge of hotel information and local services to respond to guest queries.
-Administers Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
-Attends to guest needs, complaints and requests, ensuring guest satisfaction.
-Maintains the privacy of all guests by ensuring that no details of the guests are disclosed.
-Maintains complete knowledge of and comply with all departmental policies, service and standards.
Clarkton Hotels, Inc.
620 Don Juico Avenue, Clarkview, Balibago, Angeles City 2009
Receptionists or Front Desk Clerk
October 16, 2008 - November 2010s
Responsibilities: - Responsible for checking guests in and out of the Hotel.
- Issues room keys, pamphlets, brochures, discounts cards and others.
- Works in conjunction with the bell staffs to assist guests to their rooms.
- Answers various questions from guests.
- Arrange transportations for guests.
- Computes bills, collects payment and makes change for guests.
- Runs various reports on the computer for management.
-Controls advance bookings.
- Forwards incoming mail and messages to guests.
- Assigns and take care of the safe-deposit boxes in which guests store jewelry and other valuables.
- Performs other duties as assigned.
Multi-tasking cashier checker, bartender and waitress/ food attendant
July 01, 2005 - October 15, 2008
Tertiary: Holy Angel University Angeles City, Pampanga B.S Engineering Major in Electronics and Communications 2003-2005 (Undergraduate)