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ROSE CARYL SUYU, Service Manager

ROSE CARYL SUYU

Service Manager·M.H. Alshaya

Kuwait

Bachelor's degree, Hospitality Industry Management

Work experience

Total years of experience: 16 years, 4 months

Service Manager

September 2015 - Present

M.H. Alshaya

Kuwait

September 2015 - Present

- In conjunction with all management, enforces compliance with all employment policies in area of responsibility.
- Maintains projected costs, sales goals and labor during scheduled shift.
- Able to manage and run shifts as Kitchen Manager.
- Drives and motivates staff in Front of the House.
- Decides and plans for shift goals.
- Approves and Validates trainings in Front of the House.
- Understands and practices safe food handling procedures.
- Ensures that the cleanliness of the restaurant and safety of our guests are maintained at all times.
- Helps to control the guest flow.
- Ensures culture and core values are adhered to; passion, partnership, integrity, and fun with purpose.
- Leads the Supervisors and Assistant Service Manager in driving the business.
- Orders FOH inventory.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Service Manager

October 2014 - September 2015

M. H. Alshaya

Kuwait

October 2014 - September 2015

- Maintains service and cleanliness in the FOH.
- Oversees/approves all FOH side work.
- Provides/oversees thorough training.
- Works during peak business times to set the pace in the FOH.
- Manages through “hands on” supervision of the restaurant. This includes but is not limited to non-scheduled assistance with serving, hosting, cooking, etc.
- 100% table visitation.
- Helps develop employees and assistants (Supervisors, Training Coordinators and Trainers).
- Cross-trains promising employees.
- Oversees scheduling of designated departments.
- Promotions (incentives) and alley rallies.
- Understands and practices safe food handling procedures.
- Ensures that the cleanliness of the restaurant and safety of our guests are maintained at all times.
- Ensures culture and core values are adhered to; passion, partnership, integrity, and fun with purpose.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Supervisor

September 2012 - October 2014

M.H. Alshaya

Kuwait

September 2012 - October 2014

- Manages through “hands on” supervision of the restaurant. This includes but is not limited to, occasionally temporary scheduled assistance with serving, hosting and other duties.
- Promotions (incentives) and alley Rallies.
- Ensures staff is following established recipes and procedures
- Helps to control the guest flow and monitors ticket times.
- Creates and maintains a safe and healthy work environment.
- In conjunction with all management, enforce compliance with all employment policies in area responsibility (AOR).
- Ensures consistency in food and service to increase sales.
- 100% table visits (If applicable).
- Ensures culture and core values, passion, partnership, integrity, fun with purpose.
- Maintains proper uniform and image standards at all times.
- Helps develop employees.
- Ensures cleanliness of restaurant and safety of guests is maintained at all times.
- Works during peak business hours to set the pace in Front and Back of the house depending on position.
- Maintains a safe, fun and clean work environment for the staff.
- Maintain Ordering/ Inventory for Supplies for AOR.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Bartender

October 2009 - March 2010

Chili's Bar and Grill

Singapore

October 2009 - March 2010

-Prepares drinks, cocktails and serves wines
-Making daily and monthly inventory on bar supplies and stocks
-Making suggestive selling and good communication relationship with customers
-Making bar cash breakdown after each shift
-Applying the standard operating procedures of Chili's

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Bar Assistant

July 2006 - April 2007

Prince of Jaipur

Philippines

July 2006 - April 2007

-Making bar requisitions and orders
-Making daily and monthly inventory of bar supplies and stocks
-preparing bar for disco
-Serves drinks and food over the bar counter

Company industry:
Catering, Food Service, & Restaurant
Job role:
Other

Service Crew

October 2004 - March 2005

Greenwich Pizza Corp

Philippines

October 2004 - March 2005

-Works fulltime service crew as a counter
-makes daily inventories of counter area
-making suggestive selling
-making cash drawer breakdown after every shift
-training new hired employees
-making telemarketing sales for product deliveries
-

Company industry:
Catering, Food Service, & Restaurant
Job role:
Other

Promodiser/Merchandiser

October 2003 - March 2004

Selecta Ice Cream

Philippines

October 2003 - March 2004

-Making daily product inventories
-Making product requisitions
-Collecting check invoices from accounting
-Displaying products on the island
-Making sales promotion

Company industry:
Merchandising
Job role:
Other

Parts Controller

August 2003 - October 2003

Sanritsu Great International Corporation

Philippines

August 2003 - October 2003

-Making daily inventory reports
-Making material requisitions
-Supplying supplies for production area

Company industry:
Heavy Industry & Metallurgy
Job role:
Other

Education

Cagayan State University

April 2011

April 2011

Bachelor's degree, Hospitality Industry Management

Philippines

-TESDA Gloria Macapagal Scholar -Best Trainee award at Chili's Bar and Grill -Employee of the month at Greenwich Pizza Corp. -Leadership Award -Internship in Singapore Chili's Bar and Grill

Skills

Stocks
Expert
Stocks
Expert
Leadership
Expert
Leadership
Expert
Production
Expert
Production
Expert
Hospitality
Expert
Hospitality
Expert
Housekeeping
Beginner
Housekeeping
Beginner
Kitchen Knowledge
Intermediate
Kitchen Knowledge
Intermediate
Customer Service
Expert
Customer Service
Expert
Stocks
Expert
Stocks
Expert
Leadership
Expert
Leadership
Expert
Production
Expert
Production
Expert
Hospitality
Expert
Hospitality
Expert

Languages

English

Expert

Training and Certifications

Training
Service Manager University Conference
Texas Roadhouse
Mar 2015
Grow with Us (Assistant Store Manager)
M.H. Alshaya
Oct 2013