Rosechelle Catuiran

Provide highest level of customer service to all customers and focus on achieving individual sale
targets.
 Greet the customers, handle inquiries and promote promotions, offer new product line.
 Help clients to make selections/purchase decision by building rapport and offering suggestions
and opinions.
 Processing returns and exchange as required in line with company procedures.
 Using the stock management system to log, check, locate and move stock both in and out of the
store.
 Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and
Safety Requirements.
 Making sure that any item which is removed from a display column is replaced immediately after
a sale.
 Attached price tags to all merchandise in the shop floor ensuring the correct price/barcode for
each items, taking account of special promotions.
 Managing cash and card payment systems in accordance with company procedures and policy.
 Fully aware of security issues concerning stock in relation to shoplifting, leakage and theft.
 Maintaining high standards of display & visual merchandising to ensure the store is well
presented.
 Good with numbers, and able to use modern computerized equipment and specialist retailing
software.
 Conducting yearly stock take in all Branch and Brand to ensure that there is no discrepancy of
stocks.
 Answering phone calls (stock inquiry from the other branch and customer inquiry).
 Authorized in handling and transacting in POS transactions which need authorization and back
office work in the absence of the Store In-Charge.

30, 2012
 Handle store operation and personnel as Branch Manager.
 Prepares Monthly Sales Reports for head office reference, this includes paper works for different
department like accounting, purchasing, logistics and human resources department.
 Provides quotations for client purchase order (e.g. client that inquire through phone and walk- in
client need office supplies and machine for their respective office or department)
 Accountable for money related works (e.g. handle cashier operation in auditing POS terminal at
the end of the day, deposit everyday sales at the bank).
 Inventory all the products and analyse the discrepancy.

Receive payment by cash, cheque, credit cards, vouchers and automatic debits.
 Issue receipts, refunds, credits or change due to customers.
 Count money in cash drawers at the beginning of shift to ensure that the amounts are correct and
that there is adequate change.
 Always greet the customers who are entering the establishment.
 Entertain walk-in client and assist them in their shopping.
 Tele Marketer (e.g. take note client inquiry for quotation).
 Coordinates with Branch Manager and Shift Supervisor for client bulk order.
 Liable for cash in designated POS terminal.
 Inventory and arrange product for assigned aisle.

Organize office and assist associates in ways that optimize procedures.
 Sort and distribute communications in a timely manner.
 Create and update records ensuring accuracy and validity of information.
 Schedule and plan meetings and appointments.
 Monitor level of supplies and handle shortages.
 Resolve office-related malfunctions and respond to requests or issues.
 Coordinate with other departments to ensure compliance with established policies.
 Maintain trusting relationships with suppliers, customers and colleagues.