Operations Manager
Federal Express
مجموع سنوات الخبرة :1 years, 8 أشهر
Company: Federal Express (FEDEX), Inc. - Paranaque City, Philippines
Position: Operations Manager
Year: August 2013 to November 2013 (Temp)
Job Description
o Oversee and manage the entire warehouse operation.
o Creates policies and procedures for its immediate implementation.
o Analyze/trace and presents strategic solutions in addressing current problems in the operational procedures.
o Checks and approves documents presented by Brokers prior to shipment release.
o Checks and evaluates current processes to ensure its effective flow.
o Make representation to Brokers and forwarders to discuss new processes to ensure its effective implementation.
o Reports to top management daily activities in the warehouse as to the progress of new policies created and implemented.
o Interacts with other departments directly affecting warehouse activities.
Manage the entire warehouse operation.
Company: Kornet Express, Inc. - Paranaque City, Philippines
Position: Export Manager (First served as Import Manager)
Year: March 2011 to June 2012
Job Description
Supervisory
o Provides management, direction, leadership and support for all the needs of the team as far as the implementation of the processes are concerned.
o Periodic documented review of direct reports.
o Ensure all staff is aware of the internal and external customer requirements.
o Create and implement personal development programs for the staff.
o Ensure all performance appraisals are completed at key points.
o Member of the QMS team that conducts audit in the course of the renewal of the
ISO certification and spearheads the preparation of the questionnaires and the final
preparation of the audit report.
o Handles the preparation of the Corrective/Preventive Action Report of customer's
complaints.
o Handles administrative tasks.
Operations
o Proactive communication with the internal/external clients.
o Develop KPI's in line with SLA's, procedures, etc.
o Review KPI's and communications and ensure that corrective actions for all service issues are implemented.
o Monitor, promote, and publish KPI's.
o Analyze KPI's & communications to identify trends and develop/ implement corrective and preventive actions.
o Ensure that internal/external customer procedures are documented and implemented.
o Review attendance records and counsel/reprimand employees as per procedure.
Bachelor of Science in Business Administration
University of the East - Manila, Philippines Bachelor of Science in Business Administration - Management
POST GRADUATE SCHOOL University of Cebu - Main Campus Masters in Business Administration - Undergraduate