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Roselyn Jouet

Operations Team Leader·ShoreAgents Inc

Philippines

Diploma, Business Administration And Computer Science

Work experience

Total years of experience: 7 years, 0 months

Operations Team Leader

June 2019 - Present

ShoreAgents Inc

Angeles City, Philippines

June 2019 - Present

Lead and supervise daily operations of a team handling offshore business processes to ensure accuracy, efficiency, and quality of output.

Monitor team performance, provide coaching and training to improve productivity and maintain high service standards.

Collaborate with clients and internal stakeholders to meet project KPIs and implement process improvements.

Manage scheduling, reports, and performance reviews to support business objectives.

Recognized for achieving consistent client satisfaction scores and successful onboarding of new team members.

Company industry:: Business Process Outsourcing (BPO)

Education

AMA Computer University

October 2008

Diploma, Business Administration And Computer Science

Philippines

GPA (rating): Satisfactory

Languages

English

Level: Intermediate

Hobbies

Reading Books, Writing poems and Gymnastics