Customer Service Representative
Afni Philippines and Sutherland Global Services
Total years of experience :7 years, 8 Months
2017
Validate customer’s billing charges
Process credit from incorrect billing statement
Re-schedule technician appointment for the customer
Set-up a payment arrangement for late payment concern
Receiving / processing order
Checks the customer’s address if it is serviceable by Comcast
Perform other task given by the our Team Leader /Coaches
Sutherland Global Incorporated
Customer Service Chat Representative - EBay Account
Policy / Escalation Department
August 2012 - January 2016
Review member’s defamatory feedback for removal
Handling concerns on how to proceed with a damage item
Help member on how to check the status of their order/sent items
Mediate between buyer and the seller whenever a problem arises
Decide on open dispute of the member from the received item
Perform other task given by the our Team Leader
New You Publication
Sutherland Global Incorporated
Customer Service Chat Representative - EBay Account
Policy / Escalation Department
August 2012 - January 2016
Review member’s defamatory feedback for removal
Handling concerns on how to proceed with a damage item
Help member on how to check the status of their order/sent items
Mediate between buyer and the seller whenever a problem arises
Decide on open dispute of the member from the received item
Perform other task given by the our Team Leader
Handle the calendar and meetings of the VP for Sales and Marketing.
Scout and book prospect advertisers for the magazine.
Draft letters, proposals and advertising agreements for prospect clients
and booked clients.
Present the magazine upon client’s request.
Prepare weekly status report for booked and prospect clients.
Coordinates schedule of shoots (creative, cover etc.), editorial meetings
and other meetings requested by the VP for Sales and Marketing and the
EIC.
Assist on laser printing and proofing of the magazine prior to
publication.
Perform other task given by the VP for Sales and Marketing
Contact Asia Services Incorporated
Welcomes visitors by greeting them, in person or on the telephone,
answering or referring inquiries.
Directs visitors by maintaining employee and department directories, giving instructions.
Maintains security by following procedures; monitoring logbook.