Sr. Reservations & Ticketing Officer
FORTUNE TRAVEL INT'L., INC
Total years of experience :28 years, 7 Months
Sr. Reservations & Ticketing Officer 01 Aug, 2012 - present
FORTUNE TRAVEL INT'L., INC.
Legaspi Village, Makati City, Phils.
• Helps customers in securing passports and visas.
• Makes travel arrangements for walkin, phone in and corporate clients.
• Books and issues domestic and international airline tickets
• Secured new clients and retention through customer service provided
M.I.C.E. Assistant Feb 10, 2012 -Jul 18, 2012
NORTH STAR INTERNATIONAL TRAVEL, INC.
RCBC Plaza, Ayala Avenue, Makati City, Phils.
• Handles incentive bookings of Corporate accounts
• Answers travel related inquiries by email, fax or phone
Reservations & Ticketing Staff Nov. 5, 2006 - Dec. 8, 2011
Aldeera Travels & Tours
Doha, Qatar
• Helping clients with travel planning, making accurate and cost effective travel arrangements while providing excellent customer service.
• Books hotels through direct suppliers.
• Provides customers with pertinent information regarding travel requirements.
Assistant Reservations & Ticketing Supervisor 2003-2006
Reservations & Ticketing Staff 1996-2003
Fortune Travel International, Inc.
Legaspi Village, Makati City, Phils.
• Issues international and domestic airlinetickets forcorporate, FIT and walk in clients.
• Arranges hotel bookings and tour packages for possible clients
• Facilitates passport and visa applications
• Answers calls and provides clients with information on flight schedules,
availability and fare quotations.
Executive Secretary Dec. 1994- 1996
Fortune Travel Int'l., Inc.
• Secretary to the General Manager
• Answers phone calls/Takes appointments for the General Manager
• Assists in flight reservations and hotel bookings
• Maintains customer relationships by handling their questions and concerns with speed and professionalism.
SKILLS: 1.Knowledge in Amadeus GDS for 13 years.
2.Intermediate knowledge in Microsoft Word and Excel
COLLEGIATE B.S. Tourism 1990-1994 Centro Escolar University, Manila
SECONDARY St. Rita College, Paranaque 1986-1990 Paranaque City, Philippines