Store Supervisor
Sun And Sand Sports
Total years of experience :20 years, 8 Months
Sales Targets
Assist store manager in planning and assigning clearly understood daily targets to store colleagues, set and agree on sales and operational objectives with them to ensure store sales targets and others and other business.
Customer Service
Promote a culture of excellent customer service, leading by example on the sales floor to ensure customer queries and complaints are addressed and resolved efficiently, and only relevant customer complaints are escalated to the customer service department.
Commerciality
Assist store manager in tracking and evaluating brand sales performance, research market trends and competitor trading activities to identify critical business factors, and propose action plans to increase sales and profitability
In-Store Promotions and Visual Merchandising
Implement in-store promotion by ensuring price changes are carried out effectively as per brand guidelines.
Implement seasonal and sale layouts in the store to ensure brand-specific merchandising standards are consistently delivered across the store.
Staff Planning
Prepare and agree with the store manager on staff work requirements, schedules, and daily planners.
Delegates tasks and supervise staff to meet store operational objectivities.
Stock Management
In absence of a store manager, co-ordinate with brand management and distribution center on stock deliveries, defective items, stock recalls, and pull-outs to ensure the store has the correct stock level to maximize the sales opportunities.
Audit and Loss Prevention
Establish due diligence to ensure store colleagues are complying with all contents of SOPs files, assist the Audit and Loss prevention team in carrying out annual stock take and spot checks.
Policy Compliance
Implement store standards and health and safety procedures to ensure the store is in compliance with all operational policies, procedures, practices, and corporate directives.
General Administration
Coordinate with mall management and external agencies to ensure necessary approvals are obtained in time to carry out various store activities.
Monitor store attendance to ensure compliance with the biometric attendance system.
Computing and recording transactions and ensuring 100% accuracy for all register transactions.
Counting and recording the float before open and upon close of trading
Provide excellent customer service
Providing customers with an enjoyable shopping experience.
Welcome and connect with every customer, discover customer needs and appropriately suggest products to enhance service and met sales goals.
Increase the level of customer satisfaction.
Handle customer questions, complaints, and issues.
Store In charge/ Barista Maestro
Costa Coffee, Emirates leisure Retail
Abu Dhabi, UAE
Oct.2008-Feb.2011
* Provides Excellent customer service
* Provide quality beverages for customer such as lattes, cappuccinos and other espresso based drinks, blended drinks.
* Welcome and connect with every customer, discover customer needs and appropriately suggest product to enhance service and meet sales goal.
* Follow cash handling procedures and cash register policies
* Follows inventory stocking and recording guidelines
* Contributes to store goal for increasing sales and improving profits.
* Ensure that each customer receives outstanding service, friendly environment.
* Always trying to a leader and train my colleagues in all areas of department and showing my flexibility of any activities.
* Maintain an awareness of all promotion.
Hayakawa Electronics (Phil's)
Rosario Cavite
Sept 2006- Apr. 15, 2008
Sales and Planning Staff
* Prepares monthly production workload based on customer requirement and forecast
* Prepares weekly production workload to maintain the line of production and to meet customer required delivery
* Responsible in getting customers future requirement and other new information for planning
* Maintain minimum finished goods at warehouse
* Prepares production workload for the next two months based on orders and forecast received
* Request for additional / reduction of production manpower based on monthly workload.
* Maintains the customer satisfaction from quotation submission to other taking to delivery and even after sales services.
Secretary
May 2003- Aug. 2006
* Facilitates the reproduction, distribution and or dissemination of information, memorandum and other pertinent documents to the concerned sections and depts.
* Generates monthly production report also consolidates the weekly sectional report on overtime, attendance and man hours.
* Consolidates and prepare requisition slips for all supplies of production dept. also facilitates the distribution of requested supplies to all concerned sections in production.
* Good communication skill
* Expert in merchandising and in store display
* Excellent customer care ability
* Good interpersonal skills
* Proficient in Word, Excel, Power point, Oracle inventory management software
4TH Year undergraduate