Receptionist Secretary
Lebanese Qatari Medical Complex
Total years of experience :15 years, 10 Months
welcoming the patient
answer all the phone calls
making schedule for the nurses
organize the file of the patient
making the files for the patient
marketing
• Ensure competent quality execution of all regular purchasing duties and
administrative works.
• Maintain complete updated purchasing records/data and pricing in the system.
• Prepare reports and summarize data including sales report and book value.
• Execution and monitoring of all regular purchasing duties.
• Coordinate with suppliers to ensure on-time delivery.
• Responsible for the preparation and process purchase orders and documents in
accordance with company policies and procedures.
• Source, select and negotiate for the best purchase package in terms of quality,
price, terms, deliveries and services with suppliers.
• Purchase and issue order in accordance to specification.
• Monitor and co-ordinate deliveries of items between suppliers (local and
overseas).
• Other clerical assistance including, but not limited to preparation of excel
spreadsheets/reports, sign-in sheets and other documents required for the
selection process.
• Deliver excellent customer service, at all times
• Greet customers as they arrive, ask for their coffee preferences and take orders.
• Interview customers to determine just how they prefer their coffee i.e. light or
strong.
• Take orders for muffins, biscotti or bagels.
• Process cash and credit card payments through the POS.
• Ensure the cleanliness and sanitation of the work area.
• Make sure that coffee mugs and plates are clean.
• Prepare trays with coffee mugs and side orders,
• Ensure that the coffeemaker is in perfect working condition at all times.
• Perform preventative and general maintenance on coffee machines on a regular
basis.
• Make sure that all coffee blends are available at all times.
• Keep up to date with current promotions and new products.
• Make customers aware of offers on our great food and drink range,
• Speak to customers to ensure that they are satisfied with their meals,
• Maintain personal knowledge by completing in-house training and workbooks.
• Always adhere to all company policies and procedures.
• Be involved and contribute at team meetings.
• Carry out instructions given by the management team and head office.
• Check with customers to ensure that they are enjoying their meals and take
appropriate action to correct any complaints or requests•
• Escort customers to their table
• Inform customers of daily specials•
• Prepare a bill that is itemized and includes the total meal costs and sales taxes•
• Talk about the menu to patrons and answer all questions about menu items•
• Serve ordered items to customers
• Stock service areas with supplies such as coffee, food and utensils
• Induction and Basic Food Hygiene
• Enters purchases into cash register to calculate total purchase price.
• Accepts cash, checks, or bankcards for payment; completes check and
bankcard transactions according to established procedure.•
• Counts money, gives change and issues receipt for funds received.
• Calculates discounts or references; requests customer identification for
certain discounts and receipts as required.•
• Maintains sufficient amounts of change in cash drawer.
• Balances cash drawer and receipts; documents discrepancies.
• Trains new cashiers.
• Assists in other areas of store, such as clean-up, shelf-stocking, or keeping
merchandise displayed in an orderly manner.
Robinsons
• Interacting with customers by greeting them, help them with their needs and
answering questions related to the purchases or products.
• Demonstrating the products to the customers by showing how the product works
and how it will be beneficial for them to have it.
• Completing transaction by accepting payments via cash, credit card, debit or
check & bagging merchandise.
Modules Covered: Introduction to Hospitality Industry Personality Development and Business Communication Sanitation and Safety Standards Waste Management and Stewarding Operations Food and Beverages Service – Part 1 Food and Beverages Service – Part 2