Telesales Associate
Abu Dhabi Commercial Bank
Total des années d'expérience :19 years, 11 Mois
Achieve sales target by marketing various bank products and services
Ensure quality service on all sales calls with great customer service experience
Prompt action on all customer requests within stipulated timelines
End-to-end follow up by calling customers mostly at their desired time
Provide customer service assistance related to products and services offered
Managed the daily operations
Provided customer service and trained employees to do likewise
Directly overseeing, managing and disciplining employees
Tracked information about profits and losses
Made important decisions about pricing and marketing strategies
Responsible for keeping track of receipts and day-to-day financials
Responsible for all the paper works, bookkeeping and tax filing
Analyzed and reviewed client’s financial circumstances and future aims to design and prepare plans/strategies best suited to their financial needs and requirements
Prepared and presented quotation proposals for clients evaluation and approval
Assisted clients to make informed decisions by providing information on financial products and services
Assisted clients whenever they need to update their personal records in the company
Kept clients up to date of new financial products and changes to legislation that may affect their savings and investments
Monitored phone calls to ensure representatives are following QA guidelines and organization’s requirements and protocols
Documented and prepared reports of internal audits, statistical quality data and other quality assurance activities
Provided collected data to analyze and identify areas for improvement in the quality system
Identified adverse performance trends and patterns.
Identified and suggested the type of training needed to meet quality standards
Provided coaching to representatives based on audit findings, provide feedback to team managers as outlined by client’s policies and procedures
Provided job aides and other tools to assist representatives in improving overall quality of interactions
Recommended and monitored appropriate corrective and preventive actions
Made calls to current and potential customers for credit card acquisition
Assertively provided information about the product and services being offered
Recommended product upgrades, renewals and add-ons
Conducted telephone surveys and interviews to collect data and information -i.e. customer/company demographics, preferences and needs to identify potential markets and factors that may affect product/service demands
Explained survey and research objectives and procedures to interviewees
Obtained and encoded data from the surveys and interviews conducted
Identified and reported problems encountered to direct supervisor when obtaining data for future references
Resolved customer concerns and complaints via phone and email
•Assisted customers with placement of orders, refunds, or exchanges
•Answered questions about companies products and services
•Assisted customers in tracking the shipment/delivery of their orders
•Walked the customer through the company website
Coordinated with the various company departments on project requirements
Sourced for best suppliers for required collaterals, such as print ads, posters, flyers/leaflets, banners, billboards, invitations, etc.
In-charge with the booking of ad placements in broadsheet, tabloid and magazines, bidding of billboard space rentals
Responsible for the smooth flow of the project; make sure that projects are delivered on time
Worked directly with the creative team regarding project requirements, revisions; also includes follow-ups of projects status, suggestion of creative opinion if necessary, etc.
Sorted out and organized problems on billing and payment of the company to suppliers
Prepared documents such as Cost Estimates, Requests for Payment, Inter-office Memos, Purchase Requisitions, Letter of Intent etc.
Organized files of various documents
Philippines
Organized a library system for the company’s inventories and records of tapes and materials for International and Local shows. Also included organizing files of production contacts and suppliers
•Kept records of raw footage and materials from previous projects for future reference
Work with the entire creative team (consisting of copywriters, editor, project coordinator, executive producers and production manager) in preparing final postproduction requirements of a show or audio-visual presentation
Highly skilled in editing 2 minute and 28 minute infomercials, editing audio visual presentation for local and international airing
Edited audio-video scripts which include but are not limited to doing research, weaving graphical elements, text, narration, music, timing and pacing into a complete story
Graphic Designer (January 2001- March 2002)
Was involved with graphic collaterals such as product package designing, CD covers, VHS and BTC covers; laying-out company ads, IDs, folders, certificates, designs for flyers, brochures, leaflets, print ads, posters and company logos. Also did scanning and retouching of photos.
In-charge in preparing list of shots needed for the actual shoot
•Took down the total running time of shots needed by postproduction
•Controlled the production tapes and supplies of Creative Services Department
•Was responsible for the arrangement of “below-the-line” costs and budget items like talents, rentals/purchase of supplies and equipment, transportation and catering service
•Sourced production equipment whenever needed
•Assisted in the research of materials, videos, scoring and sound effects for pre- and postproduction
•Scouted for locations and shooting studios lots
•Dealt with production suppliers and crew arrangement of schedule
•Supplied Marketing with promotional and broadcast materials
The Bachelor in Advertising and Public Relations is a well-designed business course that provides instruction, training, and development to enhance students’ creative skills; managerial potentials with focus on strong human character. It is a curricular offering that sets to produce dedicated, expertly trained, technology- proficient, socially responsible and values-oriented, and globally competitive future advertising practitioners and entrepreneurs.