Rosh Nichols Castillo

• Manage guest inquiries, booking requests, and reservations through online platforms.
• Coordinate with cleaners, maintenance teams, and property managers for property turnover.
• Handle reservation confirmations, cancellations, and check‑in instructions.
• Maintain high response rates and positive guest experience through timely communication.

• Assisted customers with account management, billing inquiries, and service updates.
• Resolved customer issues while maintaining high satisfaction scores.
• Processed account updates including plan changes, activations, and refunds.
• Achieved monthly sales targets through effective product recommendations and upselling.

I worked as a Customer Service Representative where I assisted customers with inquiries, resolved issues, and ensured a positive service experience. The role strengthened my communication, problem-solving, and multitasking skills while maintaining professionalism and efficiency in handling customer concerns.

• Provide technical support and customer service to a wide range of customers via phone.
• Troubleshoot technical issues and provide accurate resolutions efficiently.
• Track customer inquiries and document solutions.
• Resolved technical issues with customers and provided solutions.
• Explained complex technical issues to customers in a clear and concise manner.
• Utilized problem-solving skills to identify customer issues.