روشان كوتينها

Management:
Collaborated with Senior Management to ensure alignment of business goals, client requirements with Organizations Mission Statement for demand and supply forecasting, business planning, and pipeline development.
Created, updated and maintained forecasting reports to meet budget preparation, revenue projections and account analysis
Identified opportunities where DB Schenker’s solutions can add value and drive efficiencies within customers’ logistical demands.
Demonstrated solid decision-making skills and ability to prioritize ever-changing daily tasks.
Acted promptly on the strategic business plans with respect to freight forwarding.
Managed the utilization of SMEs and additional resources as necessary to meet customer requirements.
Personnel development.
Interviewed, trained and monitored junior sales executives to ensure support in Revenue Maximization.
Sales and Marketing:
Identified prospective clients and got new accounts on board on regular basis in order to achieve monthly targets.
Made regular calls, set up appointments and visited new/existing customers to close new accounts and maximize revenue opportunities from existing accounts.
Focused on selling core as well as customized service solutions as per client requirements.
Brought lost clients back into the fold.
Negotiated freight rates and services with airline, shipping line and overseas counterparts in order to bid for RFQ.
Logistics Management:
Ensured operational cost optimization, lead time reduction in terms of air/sea freight and met distribution budgets through application of KAIZEN (continual process improvement) principles.
Monitored incoming and outgoing cargos and ensured unambiguous and meticulous coordination with the shipping clients.
Analyzed and resolved logistical issues that cropped up due to uncertainty and human error and ensured that all delivery deadlines were met
Customer Relationship Management:
Managed daily customer interactions in order to enhance and strengthen client and organization relationships.
Monitored customer preferences to determine focus of sales efforts and provide customized service solutions.
Utilized Opportunity Management System (CRM application) to organize, update and keep records of client information.
Utilized in-house CRM software (One -View) to record, monitor and close tasks.
Attended to customer queries and performed administrative tasks.

DB Schenker L.L.C as Account Supervisor (Jan 2007 till Nov 2015):
Debtor Management/Creditor Control: Managed Debtor accounts, issued invoices, verified and monitored control of credit notes, Credit control, and strategized the recovery of market outstanding and performed age analysis of debtors with follow up and co-ordination with sales personnel and clients.
Administration: Handled all correspondence, administration work related to customers, finance and liaison with banks & government bodies.
MIS Management: Created the MIS for management perusal to facilitate enhanced policies that would steer the organization to enhanced growth and profitability.
Export norms compliance: Entrusted with diligently handling Banking and treasury requisites, Exchange Earners Foreign Currency Accounts, formulating the credit lines, issuing the overseas inward and outward remittances.
Implementation of Accounting Systems: Maintenance and verification of Account Books Ledger analysis, Balance sheet analysis, auditing operations. Fluency in computer accounting software with hands on experience on SAP, Microsoft Dynamics Great Plains and Tally.
Accounts management: Preparing the Profit and Loss account, cash flow management, Budgeting, Balance Sheets and Funds flow Statements on Monthly basis for top management evaluation.
Instrumental in the creating turnaround strategies for business operations through adept finance administration initiatives.